Whether you are seeking a new home loan, are keen to refinance, or want to compare options for a new bank account, loan, KiwiSaver, investment or insurance product, Canstar’s Star Ratings and Awards can help.
Bank of the Year Awards
Awarded on the basis of analysis by Canstar’s expert research team:
| Agribusiness | Everyday Banking |
| Business Credit Cards | First Home Buyers |
| Business Bank Accounts | Home Loans |
| Credit Cards | Savings |
| Digital Banking | Small Business |
Star Ratings & Awards
Awarded on the basis of analysis by Canstar’s expert research team:
Customer Satisfaction Financial Awards
Awarded on the basis of in-depth surveys of Kiwi consumers and their experiences and satisfaction levels with service providers:
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BANKING |
INSURANCE | INVESTMENTS | SMALL BUSINESS |
| Accounting Software | |||
| Home Loans | Online Share Trading | Business Credit Cards | |
| Business Bank | |||
| CARDS | Pet Insurance |
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| Credit Cards | Seniors Insurance | Business Telecommunications | |
| Rewards Credit Cards | Courier Services | ||
| Fuel Cards | |||
| Merchant Services |
Customer Satisfaction Consumer Awards
Awarded on the basis of in-depth surveys of Kiwi consumers and their experiences and satisfaction levels with consumer brands and service providers:
|
APPLIANCES |
BROADBAND | HEALTH & BEAUTY | HOME SERVICES |
| Blenders | Real Estate Agents | ||
| Clothes Dryers | Retirement Villages | ||
| Dehumidifiers | CAR SERVICES |
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| Dishwashers | New Cars | HOME & GARDEN | MOBILE |
| Fans | Tyre Retailers | Electronics Retailers | Prepaid Mobile |
| Heat Pumps | Flooring | Monthly Mobile | |
| Kettles | ENERGY | Garden Centres | |
| Microwave Ovens | Electricity Providers | Home Security | TRAVEL SERVICES |
| Ovens | Bundled Utilities | Lawn Mowers | Hire Cars |
| Portable Heaters | Natural Gas | Outdoor Surface Cleaners | Travel Agents |
| Refrigerators | Bottled Gas | Outdoor Window Cleaners | |
| Televisions | Removal Services | ||
| Toasters | Self-storage | ||
| Vacuums | |||
| Washing Machines |
Joshua Sale
Group Manager, Research, Ratings & Product Data
Bachelor of Commerce (Economics and Finance), Griffith University. Graduate Certificate in Data Science with Distinction, RMIT. Master of Data Science, Strategy and Leadership with Distinction, RMIT
Joshua Sale is Canstar’s Group Manager for the Research and Product Data departments, overseeing the teams responsible for the collection and maintenance of product information data, the calculation of Canstar’s Star Ratings and Awards, and the timely delivery of media insights.
Under Joshua’s leadership, the data curated and analysed by his teams fuel Canstar’s comparison websites across New Zealand and Australia. His role includes steering the team responsible for delivering more than 60 annual award releases across New Zealand and Australia, and ensuring Canstar’s reputation as a leader in financial product comparison and expert industry analysis is continually reinforced.
Since joining Canstar in 2016, Joshua has held a number of roles including Senior Research Analyst, Ratings Manager, and media spokesperson, making him adept at demystifying the complexities of financial markets and products for a broad audience.
Joshua has a passion for educating and empowering consumers and peers alike. His goal is to enhance financial literacy and decision-making, using his extensive knowledge and the power of data to guide fellow Kiwis in navigating their personal finance journeys.
Connect with Joshua Sale on Linkedin.
How can you find a 5-Star Rated financial product on Canstar.co.nz?
Accounts and transfers
Business products
Credit and travel money cards products
General insurance
How do Canstar’s Star Ratings and Awards work?
Canstar’s researchers use a sophisticated methodology that’s tailored to each product type. The result is Canstar’s Star Ratings, with top-rated products across the banking, insurance, business, investment and KiwiSaver sectors recognised with a 5-Star Rating. The Star Ratings are based on the overall value each product offers to Kiwi consumers, based on a combination of price and features.
Canstar also recognises financial institutions with annual awards for outstanding value across a wide range of product categories. These awards are given to the providers with products that are the strongest overall performers in our Star Ratings over the award period.
How does Canstar recognise customer satisfaction?
Canstar regularly surveys New Zealand consumers to ask how satisfied they are with their providers across a range of financial product categories. Institutions found to have the most satisfied customers overall are recognised in the Canstar Customer Satisfaction Awards.
Research expertise
Canstar’s expert in-house team researches and rates hundreds of financial products to help consumers make informed purchase decisions.
Star Rated products
Canstar’s Star Ratings are for products, with top performers earning a 5-Star Rating.
Outstanding Value Awards
Canstar’s Outstanding Value Awards are for products and providers, recognising the strongest performers in our Star Ratings or in a particular financial product category over the year.
Customer satisfaction
Canstar’s Customer Satisfaction Awards are for providers, recognising institutions with the most satisfied customers overall based on consumer surveys.
FAQs
In addition to Canstar’s Star Ratings, Canstar gives Outstanding Value Awards that identify providers with high-performing products. Separately, Canstar’s Customer Satisfaction Awards reveal how content customers are with a particular financial institution or insurance provider.
Canstar recognises financial institutions with annual awards for outstanding value across a wide range of product categories. These awards are given to the providers whose products are the strongest overall performers in our Star Ratings over the award period.
Canstar’s Customer Satisfaction Awards are for providers, recognising institutions with the most satisfied customers overall based on consumer surveys.
For media enquiries, commentary or analysis about Canstar’s Star Ratings and Awards, including our Outstanding Value Awards or Customer Satisfaction Awards, please contact our Corporate Affairs team.
