About Canstar's Most Satisfied Customers Property Management Award
Canstar's Most Satisfied Customers Property Management Award reveals the property manager brand that delivers the best consumer satisfaction to its customers.
We ask Kiwi renters and landlords to rate their satisfaction with their property managers by Overall Satisfaction, as well as important criteria such as Communication & Advice, Contract Handling and Problem Resolution.
Numbers crunched by Canstar's researchers:
- 429 Customers Surveyed
- 21 Brands Assessed
- 3 Brands Shortlisted
- 1 Award Winner
The best Property Managers in NZ
The brands rated are listed below in order of best overall satisfaction.
1. Harcourts
This is the second year in a row that Harcourts has won our property management award. And, once again, the real estate agent takes home our award on the back of a perfect set of 5-Star ratings from the landlords and renters in our survey who have used its property management services.
It's a remarkable achievement given that the other two real estate agents in our award ratings only achieve one 5-Star rating between them.
You'd be hard pressed to find a team more experienced than Harcourts, who have been selling Kiwi homes since 1888. As New Zealand's largest real estate group, it offers a full suite of real estate services, from helping you to buy and sell, to managing investment properties and more.
2. Ray White
Ray White is a fourth-generation, family owned and led business. Founded in Australia in 1902, it is now an international company, boasting over 930 franchised offices across Australia, New Zealand, Indonesia and Hong Kong. Here in NZ it has offices across the country.
3. Barfoot & Thompson
Barfoot & Thompson is New Zealand's largest privately owned real estate agency, and claims a 100-year history in New Zealand. It has more than 80 branches throughout the upper North Island, over 1800 sales staff and thousands of residential rental properties under management.
Other property managers not rated by Canstar
Not all real estate agents in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are more NZ real estate agents to consider.
- Bayleys
- Eves
- First National
- LJ Hooker
- Lodge
- Professionals
- Property Brokers
- Quinovic
Bayleys
Bayleys is New Zealand’s largest full-service real estate company. Drawing on 50 years of experience, it offers expert advice across all property sectors, including residential, commercial, rural and property services.
Eves
Eves was founded in the Bay of Plenty in 1969, and now has 14 dedicated offices throughout the north, the Waikato and the Bay of Plenty. It remains wholly New Zealand owned and operated.
First National
Established here in 1985, First National has independently owned and operated franchises throughout the country, from Kaitaia in the north to Riverton in the south.
LJ Hooker
LJ Hooker is one of Australia's largest real estate companies. Here in NZ, it has offices nationwide, all staffed by experts in their local markets.
Lodge
Lodge Real Estate has been established in Hamilton for over 50 years, and prides itself on its local knowledge. There are eight Lodge offices based in and around the city.
Professionals
Founded in Australia, the Professionals brand was established in New Zealand over 40 years ago. It now has a network of independently owned real estate businesses across the country, staffed by property experts with local knowledge.
Property Brokers
Property Brokers is a Kiwi-owned family business that was founded in 1986. It now has over 88 branches across the country, employing more than 850 people. Property Brokers has a provincial focus, and is the current winner of Canstar's best-rated Real Estate Award.
Quinovic
Quinovic Property Management is a home-grown property management company that has over 30 owner-operated franchise offices across the country and manages over 125,000 tenancies.
Choosing the right property manager for you
The property rental process can be a stressful one for both renters and landlords. Renters want to find a well-maintained and comfortable home, while landlords want to ensure they have the best tenants. This is why many landlords use the services of property managers, to ensure the best experience for both sides of the landlord-tenant contract.
So it's not surprising to discover that when we asked those in our awards survey about the biggest drivers of their satisfaction with their property managers, Communication & Advice came out on top. A great property manager should ensure the channels of communication are always open between landlords and their tenants.
Property managers are also there to smooth out and resolve any problems that occur, from leaky taps to non-payment of rent. This is why Problem Resolution is the second most important factor driving the satisfaction of those in our survey.
Overall, here's what our renters and landlords highlight as the key drivers of their satisfaction with property mangers:
- Communication & Advice: 41%
- Problem Resolution: 29%
- Contract Handling: 30%
