Whether you are seeking a new home loan, are keen to refinance, or want to compare options for a new bank account, loan, KiwiSaver, investment or insurance product, Canstar’s Star Ratings and Awards can help.
Bank of the Year Awards
Awarded on the basis of analysis by Canstar’s expert research team:
| Agribusiness | Everyday Banking |
| Business Credit Cards | First Home Buyers |
| Business Bank Accounts | Home Loans |
| Credit Cards | Savings |
| Digital Banking | Small Business |
Star Ratings & Awards
Awarded on the basis of analysis by Canstar’s expert research team:
Customer Satisfaction Awards
Awarded on the basis of in-depth surveys of Kiwi consumers and their experiences and satisfaction levels with service providers:
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BANKING |
CARDS | INSURANCE | INVESTMENTS | SMALL BUSINESS |
| Home Loans | Online Share Trading | |||
| Pet Insurance |
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How can you find a 5-Star Rated financial product on Canstar.co.nz?
Accounts and transfers
Business products
Credit and travel money cards products
General insurance
Canstar also has insights and information about financial products and services generally. You can find out about topics such as: buy now pay later (BNPL) and cryptocurrency. You may also be interested in discovering more about calculators and resources, such as our mortgage and personal loan calculators, to help you with your financial decision-making.
How do Canstar’s Star Ratings and Awards work?
Canstar’s researchers use a sophisticated methodology that’s tailored to each product type. The result is Canstar’s Star Ratings, with top-rated products across the banking, insurance, business, investment and KiwiSaver sectors recognised with a 5-Star Rating. The Star Ratings are based on the overall value each product offers to Kiwi consumers, based on a combination of price and features.
Canstar also recognises financial institutions with annual awards for outstanding value across a wide range of product categories. These awards are given to the providers with products that are the strongest overall performers in our Star Ratings over the award period.
How does Canstar recognise customer satisfaction?
Canstar regularly surveys New Zealand consumers to ask how satisfied they are with their providers across a range of financial product categories. Institutions found to have the most satisfied customers overall are recognised in the Canstar Customer Satisfaction Awards.
You can find out more about Canstar’s Star Ratings and Awards process.
Research expertise
Canstar’s expert in-house team researches and rates hundreds of financial products to help consumers make informed purchase decisions.
Star Rated products
Canstar’s Star Ratings are for products, with top performers earning a 5-Star Rating.
Outstanding Value Awards
Canstar’s Outstanding Value Awards are for products and providers, recognising the strongest performers in our Star Ratings or in a particular financial product category over the year.
Customer satisfaction
Canstar’s Customer Satisfaction Awards are for providers, recognising institutions with the most satisfied customers overall based on consumer surveys.
FAQs
In addition to Canstar’s Star Ratings, Canstar gives Outstanding Value Awards that identify providers with high-performing products. Separately, Canstar’s Customer Satisfaction Awards reveal how content customers are with a particular financial institution or insurance provider.
Canstar recognises financial institutions with annual awards for outstanding value across a wide range of product categories. These awards are given to the providers whose products are the strongest overall performers in our Star Ratings over the award period.
Canstar’s Customer Satisfaction Awards are for providers, recognising institutions with the most satisfied customers overall based on consumer surveys.
For media enquiries, commentary or analysis about Canstar’s Star Ratings and Awards, including our Outstanding Value Awards or Customer Satisfaction Awards, please contact our Corporate Affairs team.
