Online Share Trading

Most Satisfied Customers Award | ASB Securities

ASB Securities rated number one for customer satisfaction

How we rate online share trading providers

Our review compares online share trading providers on customer satisfaction, so you can discover what other Kiwis think about our compared providers and choose the best one for your trading needs. Think of it like asking hundreds of your closest friends and family members which online share trading providers they think deliver the best features, service and value for money.

Canstar surveyed 1034 Kiwis with share trading accounts and asked them for their feedback on their choice of providers.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their online share trading providers from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:

  • Overall Satisfaction: measures consumer satisfaction with an online share trading provider as an individual score NOT a combined total of all criteria.
  • Account Info & Management: all relevant details concerning a user’s account and its functionality are easy to access and manage.
  • Communication: the service provider delivers clear and timely communications to its customers on matters relevant to their trading accounts.
  • Customer Service: help from the site is easily accessible and queries/complaints are dealt with promptly.
  • Ease of Trade: trading on the site/app is user-friendly, intuitive and simple.
  • Educational Resources: the share trading platform offers ample educational resources.
  • Fees and Charges: fees and charges are in keeping with those offered by competitor brands.
  • Platform Reliability: the tech platform behind the share trading portal is stable and reliable.
  • Research Capabilities: the share trading platform offers a wide range of research options.
  • Timeliness of Info: all relevant share-trading information on the site/app is up-to-date.
  • Value for Money: the online share trading provider offers good value for money.

The winning online share trading provider is the one that receives the highest Overall Satisfaction rating once all the scores from the Overall Satisfaction criteria are combined and averaged.

  • Overall Satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall Satisfaction rating, we will then look at the other criteria measured in the rating.
    • The provider with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • ASB Securities
  • Sharesies
  • Hatch

Find more information on our Most Satisfied Customer methodology.

Best online share trading providers in New Zealand

  1. ASB Securities
  2. Sharesies
  3. Hatch

ASB Securities

ASB Bank logo

Ratings Results

Of the online share trading platforms in this year’s award ratings, ASB is the only one to earn a top 5-Star rating for Overall Satisfaction from its clients. Across all the categories measured it also earns top ratings for Value for Money, Platform Reliability, and Customer Service.

Editor’s Notes

ASB Securities is a service offered by ASB. It offers access to New Zealand and Australian markets through a desktop or mobile browser. Other overseas markets can be accessed, by phone, through ASB’s broker team.

Unlike many other online share trading platforms, which trade on your behalf, ASB Securities provides do-it-yourself direct trading. This means you own the shares outright.

Through your ASB Securities share trading account, you can invest in more than 180 companies listed on the NZ stock exchange (NZX) and over 2200 equities listed on the Australian stock exchange (ASX). Other overseas markets can be accessed through ASB’s broker team.

Key features of ASB Securities include:

  • No account fees (service charges may apply)
  • Free newsletters and market info
  • Regular traders (at least every three months) get access to free market-depth data

For more details, click here


Ratings Results

Placed second in this year’s award ratings, Sharesies earns its top consumer scores for Ease of Trade, Platform Reliability and Communication.

Editor’s Notes

Sharesies is a homegrown online investment platform that was founded in 2016.

Through Sharesies, you can invest in over 6500 companies, exchange traded funds and managed funds across NZ, OZ and the US.

It provides access to the New Zealand Stock Exchange (NZX), Nasdaq, New York Stock Exchange (NYSE), Chicago Board Options Exchange (CBOE), and the Australian Securities Exchange (ASX).

Key features of Sharesies include:

  • Low brokerage fees when buying shares
  • The option to auto-invest, making it easier to invest affordable amounts regularly
  • Short “shared lunch” reads that teach you about investing
  • Optional market depth app feature for $10 per month

For more details, click here


Ratings Results

Rounding out this year’s Canstar award ratings for Online Share Trading, Hatch earns a strong set of consumer ratings: 4-Star Satisfaction ratings for Ease of Trade, Platform Reliability, Communication and Value for Money, plus a 3-Star Overall Satisfaction rating.

Editor’s Notes

Hatch gives you easy access to the US share markets. Through Hatch, you can buy shares in individual companies and exchange traded funds (ETFs).

Key features of Hatch include:

  • Learn everything you need to know to start investing (in just 10 minutes a day) with their free ‘Getting Started’ course
  • Hatch has no monthly subscription costs
  • When you sign up to Hatch, you get your own US brokerage account. You own your shares, which gives you voting rights on any full shares you own. You can also receive dividends (even on fractions of shares) and on the money sitting in your Hatch account

For more details, click here

Other Online Share Trading Platforms

Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are other brands to check out:

  • CMC Markets
  • Jarden Direct
  • ShareMeUp
  • Stake
  • Superhero
  • Tiger Brokers

CMC Markets

Unlike other online trading portals, CMC Markets only offers contract for difference (CFD) trading. CFDs allow you to speculate on the rising or falling prices of financial assets without actually owning them, for example currencies and cryptocurrencies, commodities, shares and ETFs and government bonds.

CMC Markets has two trading platforms. The company’s platform, Next Generation, and MetaTrader 4, a common platform used by most forex and CFD brokers.

CMC Markets has over 10,000 CFD markets to trade across forex, indices, commodities, shares, ETFs and treasuries. CMC Markets does not offer share trading.

Key features of CMC Markets include:

  • Trading platform optimised for mobile and computer
  • Premium traders have access to exclusive client events, workshops and forms
  • Stop-loss orders to ensure a trade will close at a set price if it moves against you (for a premium)
  • Free demo account to practice trading with no cost, or risk, involved

For more details, click here

jarden direct logo

Jarden Direct

Jarden Direct is a DIY share-trading account offering access to New Zealand, Australia, US and UK markets through a desktop or mobile browser.

Unlike many other online share trading platforms, which trade on your behalf, Jarden Direct provides do-it-yourself direct trading. This means you own the shares outright.

Key features of Jarden Direct include:

  • No account fees
  • Real-time data including market depth
  • Access to market data and company information from Shareclarity
  • Earn 0.25%-0.50% interest on cash in your cash account.

For more details, click here

Logo of ShareMeUp, an online investing platform


ShareMeUp is a micro-investing app that allows you to invest in selected NZX-listed shares. You can invest between $50-$500 on a weekly, fortnightly or monthly basis.

Key features of ShareMeUp include:

  • Invest from as little as $50 in a selected range of NZX-listed shares
  • Learn about the market in its Learn section
  • Learn about your investments through Reap integration, which providers background information and financial performance metrics on companies

For more details, click here

Logo of Stake, a share trading platform


Stake is an Australia-based fintech company. It offers Kiwis the opportunity to invest in over 8000+ US stocks and ETFs.

Key features of Stake include:

  • A fully regulated brokerage account in a few clicks
  • Digital, automated US tax form completion
  • Simple reporting to make tax time easy
  • Limit and stop orders commission free
  • No inactivity fee
For more details, click here


Superhero is an Australian trading platform that was established in 2020. It delivers a DIY approach to investing. As such, it doesn’t offer its own funds or manage your money for you. Instead, its service enables users to buy and sell shares and EFTs across multiple markets.

Key features of Superhero include:

  • No account fees
  • Low minimum investment
  • Free transferring of shares from another broker to your Superhero account
  • Free live market data

For more details, click here

Tiger Brokers

Tiger Brokers provides access to international markets including the US, Australia and Hong Kong, Singapore and other share markets

Key features of Tiger Brokers include:

  • Competitive transaction fees and currency exchange fees
  • Free real-time L2 US market data & click-to-refresh ASX market data
  • Pre-market and post-market trading for US markets. (5.5 hours before the market opens, and 4 hours after the market closes)
  • Free demo account with US$100K to practise stocks and options investing
  • 24/7 access to analytical tools and financial news
  • Fractional shares trading available from as little as US$1

Tiger also offers referral and welcome prizes:

  1. Zero transaction fees four times for US and ASX shares every month, for life
  2. Zero currency exchange fees for the first NZ$2000 of currency exchanged every month, for life (NZD to/from USD and AUD)
  3. A NZ$30 cash bonus with the first deposit into your Tiger account, and an extra NZ$50 cash bonus in your account with a cumulative net deposit of at least NZ$2000 within seven days of the first deposit.

For more details, click here

Helpful Information

What is online share trading?

Online share trading allows you to use a web-based or app platform to buy and sell shares in companies and funds that are listed on a stock exchange. Online share trading platforms can be a relatively simple and inexpensive way to invest in the sharemarket.

You can start online share trading with just a few dollars, and associated fees can be as low as $3.

How does online share trading work?

Online share trading platforms offer accounts where you can deposit cash and then use those funds to invest in shares. In return for a fee (known as brokerage), online share trading providers act as a go-between or broker, enabling you to buy and sell shares in companies and other investment options, such as exchange traded funds (ETFs).

Your investments, or holdings, are typically listed when you log in to your account. Most platforms allow you to monitor your portfolio’s performance over time, access market research and other data to help you make investment decisions.

While some online share trading platforms in NZ offer access to the NZ share market (predominantly via the NZX), others only allow you to buy and sell on international markets, such as in Australia, Hong Kong and the US.

What are the fees and costs for online share trading?

It’s a good idea to be aware of any fees and other costs that an online share trading platform may charge. Some of the more common fees include:

Brokerage fees

A brokerage fee is charged by online share trading platforms to process any transaction you make to buy or sell any shares. The fee is often calculated based on the amount of the total transaction or set as a fixed fee.

Ongoing fees

Some platforms may charge you a regular fee for managing your online trading account. For example, this could be a monthly or annual maintenance fee, or an optional subscription fee to provide you with regular market data. Not all platforms charge this.

Custody fee

Some trading platforms may charge a custody fee if you don’t make any trades in a set period of time (e.g. a year). This is also known as an inactivity fee.

FX fee

This is a foreign currency transaction fee, charged by the share trading platform to convert your NZ$ into the relevant currency for trades made on an overseas market, and then back again into NZ$. These fees can quickly add up, especially if the the strength of the NZ dollar works against you. For more details, read our story Buying OZ or US Stocks? Beware the Exchange Rate!

How do I trade shares online?

To trade shares online, you use your chosen online share trading platform to place orders on particular stocks or groups of stocks in a fund, such as an exchange traded fund (ETF).

You will usually be given an option of whether you wish to buy at market value, when the particular market is open and trading, or limit the order to a particular price set by yourself.

You need to make sure you have sufficient funds in your online account to cover any purchase costs, including any brokerage fees or other charges. If you don’t, you may incur an additional charge.

If your order is successful, the shares you’ve bought will appear in your online account so you can track their price and performance, and that of your overall portfolio. If you decide to sell your shares, you can place a sell order via your online share trading platform.

Can I make money from trading shares?

There are two ways you can typically aim to make money through shares: capital growth and dividends. Here’s an overview of each.

Capital growth

The old adage of “buy low, sell high” sums up one way investors aim to make money on the sharemarket. The idea is that you buy shares in a company (or group of companies through a fund) that you believe will increase in value over time, then sell them for a profit if that happens. This increase in the value of an asset is known as capital growth.

Of course, shares can fall in value too, resulting in a capital loss if you sell them for less than you paid initially. This is why it’s important to research your investments carefully and why you may consider seeking independent professional advice before making big financial decisions.


If you own shares in a company, you may receive a regular payment from the company based on any profit it has made. These payments, based on the number of shares you own, are known as dividends. For some investors, this can provide a stream of income.

But not all companies pay dividends. Some may choose to reinvest any profits they make. Bear in mind, too, that companies don’t always make a profit, so when times are tough, companies may pay smaller or fewer dividends, or none at all.

Remember, you may need to pay tax on any income you receive through investing, either from dividends or capital gains. Speak to a financial advisor or tax accountant if you need help navigating these tax implications.

What are the risks of investing in shares?

Before investing in shares, it is important to consider the risks and to seek professional advice if you need it. Some of the possible pitfalls to consider include:

Losing your money

If you invest in shares, there is always a risk that you will lose some or all of the money you have invested. For example, if the company whose shares you have purchased goes out of business, you may not get any of your money back.


Unlike keeping your money in a bank account, with shares, the value of your investment can go up and down quite frequently. If you need to sell your shares at a time when the market is down, this could mean losing money.


While the process of buying shares can be relatively straightforward, knowing how best to invest can require expertise and extensive research, particularly if you are investing in individual companies rather than through a fund.


If you have purchased shares, converting them back into cash can take several days, meaning you may not be able to access those funds at short notice in the case of an emergency. For this reason, investing in shares is generally viewed as a long-term way of building wealth, rather than a way of keeping your savings secure.

How to manage risk when investing in shares

Investing in shares can be risky but there are a number of things you should consider to help manage that risk.

Diversify your investments

The idea is to spread your investments across multiple companies and even different asset types, such as cash, shares, bonds and property, to avoid the overall value of your investments dropping should a single company’s share price fall.

You may also consider spreading your investments out over time so you reduce the risk of investing all your money in one go, say for example, the day before a market crash. This strategy of spreading your investing out over time, to smooth out the impact of volatility on your investments, is known as dollar cost averaging.

Research your options

Reading up on the companies and sectors you are interested in can help you invest with your eyes open, rather than simply hoping for the best. Remember, investing without knowledge is just speculation and relies on luck.

Fortunately, there are plenty of resources available to help you, and many online share trading platforms offer their own educational and reference tools. It’s important to look to reputable sources of information, and to seek professional advice if you’re unsure about how best to invest.

Do a dry run first

If you’re tempted to dip your toe in the share market, you might first want to consider an investing simulator, before opting for the real deal. A simulator allows you to try investing using virtual cash to see how the process works.

Tiger Broker’s free demo trading account is one example of an investing simulator you could try out, or you could create a practice portfolio using any of the online tools, such as Yahoo Finance, MSN Money or Google Finance.

How to stay safe online when investing

As with all aspects of your finances, if you decide to use an online share trading platform it’s important to be vigilant for potential scams and to take steps to keep your personal information secure.

The Financial Markets Authority (FMA) lists a range of different scams on its website, but the three main types of investment scams to be aware of are:

  1. The investment offer is completely fake.
  2. The investment exists, but the money you give the scammer doesn’t go towards that investment.
  3. The scammer says they represent a well-known investment company – but they’re lying.

Scammers may promise high returns and no or limited risk to entice you into investing and parting with your money.

To avoid falling victim to an investment scam, you could consider taking precautionary steps such as:

  • Safeguard yourself from identity theft
  • Get independent financial advice before investing
  • Do your own checks on investment opportunities, to verify they are genuine
  • Ignore messages and friend requests on social media from people or groups you don’t know
  • Check your privacy settings are up to date on your social media accounts
  • Be suspicious of random or unexpected contact from individuals or companies, particularly if you have replied to something on a website or social media platform.

What to look for in an online share trading platform

The two general areas to research when deciding which online share trading platform is best for your investment requirements are price and features:


One of the most crucial factors in terms of value for money for online share trading is how much it costs to invest and trade. This includes the cost to place a trade (brokerage), foreign currency transaction fees, and any ongoing costs for maintaining an account with that platform.


The main features to look for include:

  • The process for opening and closing the account
  • Dacilities for depositing cash into the account to trade and settling trades
  • Research options, such as charting and access to company and market information
  • Trading features, including market access and whether the platform offers margin loans to investors
  • Account management services, such as the different ways in which you can access the account, plus the security and reporting features
  • Customer service and education resources on offer

And whether you are investing by yourself on an online investment platform, or using a financial advisor, always make sure that you’re dealing with a licensed provider. Being licensed means they are authorised by the FMA and are adhering to a specific code, such as treating clients fairly and with integrity. Click here for more about getting financial advice.

About the author of this page

This report was written by Canstar’s Editor, Bruce Pitchers. Bruce has three decades’ experience as a journalist and has worked for major media companies in the UK and Australasia, including ACP, Bauer Media Group, Fairfax, Pacific Magazines, News Corp and TVNZ. Prior to Canstar, he worked as a freelancer, including for The Australian Financial Review, the NZ Financial Markets Authority, and for real estate companies on both sides of the Tasman.


*Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are sorted by the mean overall satisfaction score as rated by consumers. Canstar research finalised in June 2022, published in August 2022.

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Key statistics

Only invest as much as I am prepared to lose: 52%

Used an app to participate in share trading: 46%

Research companies before investing: 43%

Have lost money share trading: 38%

Have traded in shares despite not being well informed: 35%

Invest in NZ companies to support the domestic economy: 34%

Only invest in shares because of the ease of the apps: 33%

Know more about their share portfolio than KiwiSaver: 24%

Invest mainly in overseas markets: 24%

Have curtailed investments due to cost of living: 23%

Have been surprised by fees: 16%

Increased fees have put them off share trading: 16%

Recently decided to invest in shares rather than property: 15%

Frequency of trade

Monthly: 25%

Quarterly: 21%

Weekly: 17%

Fortnightly: 16%

Annually: 13%

Daily: 2%

Average trade amount

$0-$499: 63%

$500-$1999: 15%

$2000-$4999: 8%

$5000-$9999: 4%

$10,000-$19,999: 5%

$20,000-$49,999: 2%

$50,000 or more: 2%

Most Frequently Traded Markets

New Zealand: 69%

US: 24%

Australia: 4%

Asia: 1%

Europe: 1%

Canstar surveyed 5048 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who have an online share trading and have traded in the past 12 months. In this case, 1034 New Zealanders. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

The past winners from Canstar’s Online Share Trading ratings:

  • 2022: Hatch
  • 2021: Sharesies

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