About Canstar's Most Satisfied Customers Wireless Broadband Award
Canstar's Most Satisfied Customers Wireless Broadband Award reveals the wireless broadband provider that delivers the best consumer satisfaction to its customers.
We ask Kiwi broadband customers to rate their satisfaction with their providers by Overall Satisfaction, as well as important criteria such as Customer Service, Network Performance and Value for Money.
Numbers crunched by Canstar's researchers:
- 355 Customers Surveyed
- 7 Providers Assessed
- 4 Providers Shortlisted
- 1 Award Winner
The best wireless broadband provider in NZ
The brands rated are listed below in order of best overall satisfaction.
1. Skinny
Given Skinny's emphasis on low prices, it's no surprise that the telco is the only wireless broadband provider in our ratings to earn a top 5-Star rating for Value for Money from its customers.
It's a rating that it achieves across a further two ratings categories: Contract Flexibility & Clarity and Network Performance, and is why Skinny is the winner of Canstar's latest Wireless Broadband Award, for delivering the best service, value and satisfaction to Kiwi wireless consumers.
In addition to its no-frills prepaid mobile plans, Skinny offers a great range of broadband deals across fixed and wireless plans.
Skinny offers a free wireless modem on a 12-month contract, plus offers a $10/m discount across its broadband plans if you also have an active eligible Skinny mobile plan.
Wireless plans
- 60GB Plan: $45/month
- 300GB Plan: $50/month
- Unlimited Plan: $55/month
Average download speeds: 65Mbps.
2. One NZ
One NZ has three wireless broadband plans:
4G Wireless
- $50/month: 300GB
- $65/month: Unlimited
5G Wireless
- $65/month: Unlimited
All plans on 12-month terms with modem included ($15 shipping fee).
3. Spark
Spark offers a similar range of wireless plans as Skinny, but also has a high-speed 5G plan. It's worth noting that across all plans a modem cost an extra $199, available via interest-free payments, plus $15 delivery.
Wireless plans
- Basic Wireless: 50GB – $50/month
- Lite Wireless: 150GB – $60/month
- Everyday Wireless: Unlimited – $65/month
- Max Wireless (5G): Unlimited – $68/month
Wireless plans with Benefits*
- Everyday Wireless Plus: Unlimited – $73/month
- Max Wireless Plus (5G): Unlimited – $76/month
*Benefits include Netflix Standard ($25.99/month) and McAfee Security Standard ($4.95/month).
Average download speeds: 4G: 64/18Mbps | 5G: 332/49Mbps
4. 2degrees
2degrees has three wireless broadband plans:
Wireless plans
- 4G: 100GB – $50/month
- 4G: Unlimited – $60/month
- 5G: Unlimited – $65/month
Terms 12-month only, includes free modem ($15 shipping fee). $10/m discount across all plans if you have an eligible 2degrees pay monthly phone plan. Power discounts also available.
Note: All prices correct as of 08/07/2026 and don't include special offers. For further details, visit individual providers' websites.
Choosing the best wireless broadband provider
Value for Money is always a top consideration for the consumers in Canstar's awards, so it's no surprise to see it rated as the most important concern for over a quarter (27%) of wireless broadband customers.
However, the No.1 factor is Network Performance, for a third (33%) of wireless broadband customers. But given how we all rely on broadband in our homes for work and play, having a reliable wireless broadband service is of upmost importance.
Overall, here's what the consumers in our survey say are their top considerations when rating their wireless providers:
- Network Performance: 33%
- Value for Money: 27%
- Customer Service: 18%
- Contract Flexibility & Clarity: 13%
- Ease of Set-up: 9%
