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MSC Wireless Broadband Award

Best Wireless Broadband Provider

Compare the wireless broadband providers rated best by customers like you in Canstar's 2026 Most Satisfied Customers Wireless Broadband Award.
Written by
Bruce Pitchers's profile picture
Bruce PitchersNZ Editor

Best-rated Wireless Broadband Providers in NZ

Skinny logo
Consumer Ratingsstarstarstarstarstar
One NZ logo
Consumer Ratingsstarstarstarstarstar
2 Degrees logo
Consumer Ratingsstarstarstarstarstar
Spark logo
Consumer Ratingsstarstarstarstarstar
MSC Wireless Broadband Award

Most Satisfied Customers

For the second year in a row, Skinny is the winner of Canstar's Wireless Broadband Award, rated No.1 for customer satisfaction by Kiwi wireless broadband customers.

Skinny logo

About Canstar's Most Satisfied Customers Wireless Broadband Award

Canstar's Most Satisfied Customers Wireless Broadband Award reveals the wireless broadband provider that delivers the best consumer satisfaction to its customers.

We ask Kiwi broadband customers to rate their satisfaction with their providers by Overall Satisfaction, as well as important criteria such as Customer Service, Network Performance and Value for Money.

Numbers crunched by Canstar's researchers:

  • 355 Customers Surveyed
  • 7 Providers Assessed
  • 4 Providers Shortlisted
  • 1 Award Winner

Read our methodology

The best wireless broadband provider in NZ

The brands rated are listed below in order of best overall satisfaction.

1. Skinny

Skinny logo

Given Skinny's emphasis on low prices, it's no surprise that the telco is the only wireless broadband provider in our ratings to earn a top 5-Star rating for Value for Money from its customers.

It's a rating that it achieves across a further two ratings categories: Contract Flexibility & Clarity and Network Performance, and is why Skinny is the winner of Canstar's latest Wireless Broadband Award, for delivering the best service, value and satisfaction to Kiwi wireless consumers.

In addition to its no-frills prepaid mobile plans, Skinny offers a great range of broadband deals across fixed and wireless plans.

Skinny offers a free wireless modem on a 12-month contract, plus offers a $10/m discount across its broadband plans if you also have an active eligible Skinny mobile plan.

Wireless plans

  • 60GB Plan: $45/month
  • 300GB Plan: $50/month
  • Unlimited Plan: $55/month

Average download speeds: 65Mbps.

2. One NZ

One NZ has three wireless broadband plans:

4G Wireless

  • $50/month: 300GB
  • $65/month: Unlimited

5G Wireless

  • $65/month: Unlimited

All plans on 12-month terms with modem included ($15 shipping fee).

3. Spark

Spark offers a similar range of wireless plans as Skinny, but also has a high-speed 5G plan. It's worth noting that across all plans a modem cost an extra $199, available via interest-free payments, plus $15 delivery.

Wireless plans

  • Basic Wireless: 50GB – $50/month
  • Lite Wireless: 150GB – $60/month
  • Everyday Wireless: Unlimited – $65/month
  • Max Wireless (5G): Unlimited – $68/month

Wireless plans with Benefits*

  • Everyday Wireless Plus: Unlimited – $73/month
  • Max Wireless Plus (5G): Unlimited – $76/month

*Benefits include Netflix Standard ($25.99/month) and McAfee Security Standard ($4.95/month).

Average download speeds: 4G: 64/18Mbps | 5G: 332/49Mbps

4. 2degrees

2degrees has three wireless broadband plans:

Wireless plans

  • 4G: 100GB – $50/month
  • 4G: Unlimited – $60/month
  • 5G: Unlimited  – $65/month

Terms 12-month only, includes free modem ($15 shipping fee). $10/m discount across all plans if you have an eligible 2degrees pay monthly phone plan. Power discounts also available.

Note: All prices correct as of 08/07/2026 and don't include special offers. For further details, visit individual providers' websites.

Choosing the best wireless broadband provider

Value for Money is always a top consideration for the consumers in Canstar's awards, so it's no surprise to see it rated as the most important concern for over a quarter (27%) of wireless broadband customers.

However, the No.1 factor is Network Performance, for a third (33%) of wireless broadband customers. But given how we all rely on broadband in our homes for work and play, having a reliable wireless broadband service is of upmost importance.

Overall, here's what the consumers in our survey say are their top considerations when rating their wireless providers:

  • Network Performance: 33%
  • Value for Money: 27%
  • Customer Service: 18%
  • Contract Flexibility & Clarity: 13%
  • Ease of Set-up: 9%

FAQs about Canstar's Wireless Broadband Award

Canstar's Most Satisfied Customers Awards recognise companies with the most satisfied customers, based on consumer surveys involving thousands of everyday Kiwis.

Canstar surveyed 355 Kiwis who have a wireless broadband account and asked for their feedback on their broadband provider.

  • The outcomes reported in these ratings are measured via Pureprofile's accredited online research panel.

Respondents rate their satisfaction with their providers from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:

  • Contract flexibility & clarity: the contract for the broadband service is written in plain English and doesn't lock the consumer into rigid terms and conditions.
  • Customer service: the customer service provided by the broadband provider is helpful, prompt and of a high standard.
  • Ease of set-up: the broadband connection is easy to set-up in the home.
  • Network performance: the fibre broadband service is consistently fast and stable.
  • Value for money: the broadband provider offers great value for money when comparing services and extras with price.

The winner is the brand Kiwis rate highest for the things that matter most to customers, based on overall satisfaction. To see how we crunch the numbers, check out our methodology.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Skinny
  • Spark
  • 2degrees
  • One NZ

Find more information on our Most Satisfied Customer methodology.

The past winner of Canstar's Wireless Broadband Award:

  • 2025: Skinny

Canstar presents Most Satisfied Customer Awards for products and services across a range of consumer categories. Canstar's expert research team also awards financial products and providers that deliver outstanding features, service and value for money. Canstar's Innovation Excellence Awards showcase products and services that break new ground when it comes to helping Kiwi consumers.

You can find the full list of Canstar's Awards and Star Ratings here.

Bruce Pitchers's profile picture
Bruce PitchersNZ Editor

Bruce Pitchers is Canstar's NZ Editor. An experienced finance reporter, he has three decades’ experience as a journalist and has worked for major media companies in Australia, the UK and NZ, including ACP, Are Media, Bauer Media Group, Fairfax, Pacific Magazines, News Corp and TVNZ. As a freelancer, he has worked for The Australian Financial Review, the NZ Financial Markets Authority and major banks and investment companies on both sides of the Tasman.
In his role at Canstar, he has been a regular commentator in the NZ media, including on the Driven, Stuff and One Roof websites, the NZ Herald, Radio NZ, and Newstalk ZB.
Away from Canstar, Bruce creates puzzles for magazines including Woman’s Day and New Idea. He is also the co-author of the murder-mystery puzzle book 5 Minute Murder.


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