About Canstar's Most Satisfied Customers Bottled Gas Award
Canstar's Most Satisfied Customers Bottled Gas Award reveals the bundled utilities provider that delivers the best consumer satisfaction to its customers.
We ask Kiwi power customers to rate their satisfaction with their providers by Overall Satisfaction, as well as important criteria such as Customer Service, Tools & Advice and Value for Money.
Numbers crunched by Canstar's researchers:
- 405 Customers Surveyed
- 8 Providers Assessed
- 4 Providers Shortlisted
- 1 Award Winner
The best bottled gas provider in NZ
The brands rated are listed below in order of best overall satisfaction.
1. Rockgas
This year, Rockgas celebrates its sixth Bottled Gas Award win in eight years, and its third back-to-back title. And, again, it takes home Canstar's award on the back of a very impressive set of ratings from its many happy customers.
Overall, Rockgas earns more top 5-Star ratings than the other three bottled gas providers in our award research combined, and enjoys top scores across the all-important categories of Customer Service and Value for Money.
Rockgas is New Zealand's largest LPG retail supplier, providing fast and reliable service to over 140,000 customers, through a national network of branches and franchises.
Rockgas delivers 45kg bottles to homes, to provide gas for cooking, heating and hot water. Ordering refills is quick and easy via the Rockgas app. Rockgas also operates a network of over 180 refill locations to service 9kg BBQ bottles.
Rockgas' prices for bottled gas vary across the country, depending on location. For more details, check out the Rockgas website.
2. Genesis
Genesis is a publicly listed company that is 51% owned by the NZ government. Genesis provides electricity, natural gas and bottled gas (LPG) to New Zealand households and businesses, and also generates electricity.
It's quick and easy to order bottled gas from Genesis through its Energy IQ app. Delivery is speedy and you can track the delivery. Plus, Genesis offers a $15 credit for each bottle you order if you bundle your gas and electricity supply.
3. Mercury
Mercury is one of the highest profile energy companies in New Zealand, and is best known for its electricity plans. However it also offers utilities, including broadband and mobile, as well as piped natural gas and bottled LPG.
4. Elgas
Elgas is part of the Linde company, a leading global industrial gases and engineering firm. Elgas offers:
- Easy ordering online and via text
- Automatic gas-check alerts so you never run out of gas
- 24/7 telephone and online assistance
Choosing the best bottled gas supplier
Value is always a key consideration for the consumers in our ratings, across all our awards. And when it comes to bottled gas customers, it's no different.
Nearly half (41%) of those in our survey cite Value for Money as their No.1 concern when rating their choice of bottled gas supplier.
And if you rely on bottled gas to heat and power your home, it's essential that your supplier is reliable – delivering on time, every time.
Therefore it's no surprise to discover that Customer Service is also important to our gas customers, cited as the key driver of satisfaction by almost a third (29%) of respondents.
Here's the full rundown of what the consumers in our survey say are the main things they consider when rating their bottled gas suppliers:
- Value for Money: 42%
- Customer Service: 29%
- Bill & Cost Clarity: 20%
- Focus on Sustainability: 9%
