About Canstar's Most Satisfied Customers Business Telecommunications Award
Canstar's Most Satisfied Customers Business Telecommunications Award reveals the telco that delivers the best consumer satisfaction to its business customers.
We ask Kiwi business owner to rate their satisfaction with their choice of telecommunications provider by Overall Satisfaction, as well as important criteria such as Customer Service, Flexibility of Contract, Network Performance and Value for Money.
Numbers crunched by Canstar's researchers:
- 694 Customers Surveyed
- 6 Brands Assessed
- 3 Brands Shortlisted
- 1 Award Winner
The best business teleco provider in NZ
The brands rated are listed below in order of best overall satisfaction.
1. One NZ
This is the first time that One NZ has won our Business Telco Award, and it does so with a great set of scores from its customers. It's the only telco to earn a top 5-Star rating for Overall Satisfaction and it's a rating One NZ achieves across a further three categories: Billing, Flexibility of Contract and Network Performance.
One NZ has plans to keep businesses connected whatever their size:
Business mobile
One NZ's range of business mobile plans include:
Endless Plans (1-4 employees):
- Endless Starter: 6GB at max speed
- Endless Plus: 50GB at max speed (add up to 3 companion plans)
- One Plan: Unlimited max speed data (add up to 3 companion plans)
Endless Plans (5+ employees):
- Large: 150GB at max speed
- One Team Plan: Unlimited max speed data + Australian roaming
All plans feature:
- Unlimited NZ/OZ calls and texts
- $10 daily roaming
Business broadband
One NZ has a range of broadband plans across fibre and its wireless 4G/5G network. Plans feature:
- SmartWiFi
- Free static IP
- Multi-plan discounts for eligible mobile customers
- Optional mesh SuperWifi ($4/m per unit)
One NZ also retails Business Starlink services as well as rural wireless plans through its subsidiary Farmside.
2. Spark
Spark's business telco deals include endless mobile plans, all featuring Team Up discounts. It also offers a suite of IT solutions.
Business mobile
Spark has three main business plans:
- Business Endless 6GB: Max speed data capped at 6GB
- Business Endless 150GB: Max speed data capped at 150GB
- Business Unlimited: Unlimited, max speed data + Australian roaming
All plans come with unlimited NZ/OZ calls and texts.
Business broadband
Spark offers a wide range of unlimited wireless and fibre plans:
- ADSL/VDSL
- Wireless 4G/5G
- Fibre 500/300Mbps or 900/500Mbps
- Rural wireless
Spark offers a wide range of IT services from its tech partners, providing bespoke IT solutions across:
- Managed IT services
- Cloud services
- Data management
- Security solutions
- Professional services
- Infrastructure support
- Sourcing (software and hardware)
- Website/app development and hosting
- IT health checks/audits
3. 2degrees
2degrees prides itself on its NZ-based customer service team and its range of small business mobile and internet products, which include:
Business Mobile
Choice Plans: Three plan types, covering different data needs:
- Carryover Data (up to 12 months): 7GB/15GB/80GB plans
- Endless Data: 150GB at max speed
- Unlimited: Unlimited, max speed data
All plans feature:
- Unlimited NZ/OZ calls and texts
- Aussie roaming
- $7 daily business roaming in over 100 destinations
Business broadband
2degrees business plans cover 4G and 5G wireless broadband, fibre, hyperfibre and Starlink.
Business services
2degrees also offers a range of office phone services, including:
- Cloud PBX
- Teams calling
- Contact centres
- SIP trunks
Tailored business solutions include:
- Cloud navigator
- Group text
- Insight network
- Professional services
- Fleet management
- Managed networks
- Cloud security
- Government solutions
Other small business teleco brands not rated by Canstar
Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are more telco brands to check out before making a choice for your small business.
- Digital Island
- Kordia
- Voyager
Digital Island
Digital Island provides internet, data, mobile, land lines and cloud PBX solutions to NZ businesses.
Business mobile
Digital Island offers mobile across two plan structures:
- DigiEndless: two plans with max speed data caps of 16GB and 40GB
- DigiShare: plans share a pool of data set to meet your needs
Business broadband
Digital Island's business broadband plans feature speeds up to 900Mbps/450Mbps.
Kordia
Rather than offering straightforward phone and broadband internet plans, Kordia is a specialist high-tech company offering its clients tailored telecommunications solutions, including:
- Digital business phone services
- Cloud migration and connectivity
Voyager
Voyager sells smart tech-based telecommunications solutions for small businesses, including:
- Business broadband: Hyperfibre and Fibre
- VoIP phone systems
- Web hosting
Choosing the right telco provider for your business
It's no surprise that Value for Money is the biggest concern for small business owners when rating their satisfaction levels with their telco providers, besting both Network Performance (26%) and Customer Service (24%).
Here's the full rundown of what the consumers in our survey say are the main things they consider when rating their small business telecommunications providers:
- Value for Money: 29%
- Network Performance: 26%
- Customer Service: 24%
- Flexibility of Contract: 11%
- Billing: 10%
