Home & Contents Insurance

Compare home and contents insurance in New Zealand at Canstar. FMG, AA Insurance, AMI, ANZ, ASB, BNZ, NZI, State, Tower, Westpac and Vero were compared on Overall Satisfaction, Communication, Ease of Claim, Process Quality of Service, Speed of Response and Value for Money.

Rated brands

Overall satisfaction*

Value for Money

Ease of claim

Process

Speed of response

Quality of service

Communication

More information^

rated brand star rating star rating star rating star rating star rating star rating star rating More Details
rated brand star rating star rating star rating star rating star rating star rating star rating More Details
rated brand star rating star rating star rating star rating star rating star rating star rating More Details
rated brand star rating star rating star rating star rating star rating star rating star rating More Details
rated brand star rating star rating star rating star rating star rating star rating star rating More Details
rated brand star rating star rating star rating star rating star rating star rating star rating More Details
rated brand star rating star rating star rating star rating star rating star rating star rating More Details
rated brand star rating star rating star rating star rating star rating star rating star rating More Details
rated brand star rating star rating star rating star rating star rating star rating star rating More Details
rated brand star rating star rating star rating star rating star rating star rating star rating More Details
rated brand star rating star rating star rating star rating star rating star rating star rating More Details

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are sorted by the mean overall satisfaction score as rated by consumers.
Canstar research finalised in June 2020, published in August.

See our Ratings Methodology.

Most Satisfied Customers Award | FMG

FMG rated number one for customer satisfaction

When it comes to customer satisfaction, FMG has got it covered!

FMG wins Canstar’s award for Most Satisfied Customers | Home & Contents Insurance

When was the last time you checked your home and contents insurance, or moved to an insurer offering a better deal? Can you remember? If you’re like the majority of people in Canstar’s most recent home and contents insurance satisfaction survey, perhaps not!
Only 41% of those in our survey regularly review the level of their cover. And a whopping 83% just renews annually with the same insurer.
Of course, if you’re happy with the level of service and value for money you’re receiving, why change? But if you’ve been with the same provider for years, and have never shopped around for a better deal, it could be costing you extra in premiums.
So, as part of our mission to help Kiwi consumers find the best deals, Canstar canvassed the opinions of 1515 New Zealanders who have a home and contents insurance policy and made a claim in the past three years, across a range of categories, to measure and track their satisfaction.

To decide which home and contents insurance provider offers the best level of customer satisfaction, each was rated across the following categories:
• Overall Satisfaction
• Communication
• Ease of Claim
• Process
• Quality of Service
• Speed of Response
• Value for Money

Coming out on top for the second year in a row is FMG. It’s a huge achievement for the proudly Kiwi owned and operated company. Not only is FMG the only insurer in our ratings to earn a 5 Star rating for Overall Satisfaction, it blitzed the competition by scoring the prestigious rating in every category.
The 5 Star rating whitewash sets FMG above its competitors AA Insurance, BNZ and ASB, which each earned 4 Stars across the board.

What customers want

FMG prides itself on its high levels of personalised customer service. And it’s clearly a quality rated by Kiwi consumers. Quality of Service was cited as the main driver of satisfaction by a third of respondents in our survey. In comparison, Value for Money is the most important factor for just under a quarter. Overall, the main drivers of satisfaction:

Drivers of satisfaction %
Quality of Service 32%
Value for Money 21%
Communication 20%
Speed of Response 13%
Process 9%
Ease of Claim 4%

FMG – a long history of insurance cover

FMG (formerly Farmers’ Mutual Group) has been part of the NZ farming landscape for over a century. But although its historical roots are in agriculture, FMG also offers a broad range of business, household and personal insurances. And, as a mutually owned insurer, all its profits go back into the business to support its clients and help keep their premiums competitive.
So, if you’re looking for the best in insurance, let Canstar be your guide. For not only is FMG celebrating back-to-back wins of our Home & Contents Insurance award. This year, it also took out our Most Satisfied Customers Award | Car Insurance. Given such accolades and thousands of satisfied customers, you can be assured of insuring with FMG.

Canstar surveyed 5250 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who currently have a home and contents insurance policy and have made a claim in the past three years. In this case, 1515 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

Latest in Home & Contents Insurance