Home & Contents Most Satisfied Customers

Congratulations to FMG, the winner of Canstar’s 2023 award for Most Satisfied Customers | Home and Contents Insurance.

This is the second year in a row that FMG has taken out our Customer Satisfaction Award, and the fourth time in five years the insurer has been rated the nation’s best by its customers.

And, once again, FMG heads our awards table with a near perfect set of scores: 5-Star perfection in all categories except one: a 4-Star rating for Cost.

It’s worth noting that out of the 12 insurers rated for this year’s award, FMG is the only provider to earn any 5-Star ratings at all.

How is Canstar’s award decided?

As part of our mission to inform consumers of the best NZ has to offer, each year we ask home and contents policy holders to rate their satisfaction with their insurers.

This year, Canstar canvassed the opinions of 2531 New Zealanders who pay for home and contents insurance, and asked them to rate their insurers across a range of categories, to measure and track their levels of customer satisfaction.

To decide which home and contents insurance provider offers the best level of customer satisfaction, each was rated across the following categories:

• Overall Satisfaction
• Communication
• Comprehensiveness of Cover
• Cost
• Customer Service
• Value for Money

The insurer that achieves the best Overall Satisfaction rating is then awarded our Most Satisfied Customers | Home and Contents Insurance Award.

And this year, yet again, the award goes to rural insurance specialists FMG.

What Kiwis Want From Their Insurers

While cost is always an important factor for consumers, a trend we’re seeing across all of Canstar’s ratings is an increased emphasis on Value for Money.

Reflecting this trend, this year, Value for Money (25%) is level with Customer Service (24%) as one of the two top factors driving insurance customers’ satisfaction levels with their providers.

Comprehensiveness of Cover, Cost and Communication are also equally important to consumers. As you can see from our breakdown of what’s most important for consumers when rating their insurance providers:

• Value for Money: 25%
• Customer Service: 24%
• Comprehensiveness of Cover: 17%
• Cost: 17%
• Communication: 16%

What’s covered by FMG’s Home Policy?

FMG’s home insurance policy covers more than just your house. It also covers additional structures, including garages, sheds, gates, fences, patios and driveways. Benefits include:

• Full coverage in the event of a natural disaster
• Full coverage in the event of a terrorism attack
• Fire-fighting equipment will be replenished, up to $5000
• Limited cover of up to $5000 for gradual damage from leaking internal plumbing
• Free replacement of locks and keys if they are damaged, lost, stolen or duplicated without your consent
• Repair or replacement of retaining walls, up to $50,000
• Removal of debris, up to $1000

What’s covered by FMG’s Contents Policy?

• Hearing aids, glasses or dentures. Up to $5000, or higher agreed value for loss of hearing aids, prescription glasses and dentures
• Cover for your legal liability for injury to others and loss of their property
• If you can’t find a replacement item for a furniture pair or set, FMG will cover replacement of the full set
• If you choose not to repair or replace a computer or cellphone, or if it is more than three years old, FMG will pay present day value up to $5000

The policy covers your personal effects if they’re damaged or destroyed, as well as covers your legal liability, including you as a tenant, if you accidentally damage someone else’s property, or injure somebody.

Optional benefits

You can choose to purchase of the following optional benefit:

• Cover for up to $5000 for accidental loss for contents related to your lifestyle block operations, including machinery and equipment, stores and harvested product

What makes FMG’s home and contents policies different?

FMG’s rural focus extends to optional extras, which include lifestyle block fencing, pumps and motors, as well as matched floor coverings and excess-free glass repairs.

Wherever you live in New Zealand, if you’re not happy with your current provider and are looking for a new insurer that delivers great Customer Service and Value for Money, why not consider changing your policies to FMG, the winner of Canstar’s 2023 award for Most Satisfied Consumers | Home and Contents Insurance.