Home and Contents Insurance

Compare home and contents insurance in New Zealand at Canstar. FMG, AA Insurance, AMI, AMP, ANZ, ASB, BNZ, NZI, State, Tower, Westpac and Vero were compared on; value for money, ease of claims, process, speed of response, quality of service and communication.

Rated brands

Overall satisfaction*

Value for Money

Ease of claim

Process

Speed of response

Quality of service

Communication

More information^

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* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are sorted by the mean overall satisfaction score as rated by consumers.
Canstar research finalised in June 2019, published in July 2019.

See our Ratings Methodology.

Most Satisfied Customers Award | FMG

First-time winner FMG takes home Most Satisfied Customers Award 2019 for home and contents insurance.

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FMG is rated 5-stars for customer satisfaction

Making its first appearance on Canstar’s list of home and contents insurance brands reviewed by Kiwi survey respondents, rural insurer FMG also emerged as the only provider to have received a 5-star rating across each of Canstar’s six-surveyed drivers of satisfaction.

Proudly Kiwi owned and operated, with a history dating back more than a century, FMG (formerly Farmers’ Mutual Group) is New Zealand’s leading rural insurer. The brand has 89,000 customers across rural, business and personal insurance products.

To find a winner, Canstar surveyed New Zealanders who have made a home or contents claim within the last three years.

Multiple extreme weather events and natural disasters including the 2011 earthquakes in Christchurch, 2016 earthquakes in Kaikoura, and Cyclone Gita in 2018, have kept home and contents insurance in the spotlight.

Severe weather events cost insurers more than $226 million in 2018 with more than half that amount being paid out as home and contents insurance claims, according to data from the Insurance Council of New Zealand.

For two consecutive years (2017-2018) insurers have been affected by a record number of claims – a sobering reminder of the role that home and contents insurance plays when it comes to protecting one’s assets.

Canstar surveyed 1,480 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers which currently have a home and contents insurance policy and have made a claim within the last three-years. In this case, 1,480 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.