About Canstar's Most Satisfied Customers Fans Award
Canstar's Most Satisfied Customers Fans Award reveals the fan brand that delivers the best consumer satisfaction to its customers.
We ask Kiwi fan consumers to rate their satisfaction with their providers by Overall Satisfaction, as well as important criteria such as Performance, Features and Value for Money.
Numbers crunched by Canstar's researchers:
- 728 Customers Surveyed
- 13 Providers Assessed
- 4 Providers Shortlisted
- 1 Award Winner
The best fan brands in NZ
The brands rated are listed below in order of best overall satisfaction.
1. Dyson
Dyson's products are renowned for their quality. And despite their higher price points, they're a hit in Kiwi households. This year, Dyson has achieved the hot-cold double, earning Canstar's Portable Heaters Award, as well as our Fans Award.
In our award research, Dyson achieves top 5-Star ratings across five out of six categories, for: Design, Ease of Use, Features, and Overall Satisfaction.
For Value for Money, Dyson earns 3 Stars, which is by no means a measure of dissatisfaction. Rather it shows that Dyson's customers are happy with the levels of value offered by their purchases, which do come at higher price points than most fans offered by other brands.
Dyson's fans are renowned for their unique, bladeless designs, which produce smoother currents of cooling air. The brand's range comprises seven models, four of which also offer heating functionality.
Its cooling fans start from around $400 for a basic tower fan, while its most expensive model, the Dyson Purifier Hot+Cool HP2 De-NOx, removes ultrafine particles and pollutants from the air and retails for $1299.
2. Goldair
Goldair offers an impressive range of fans, including desk, ceiling and wall fans, plus pedestal, bladeless tower fans and powerful workshop models, many of which feature wi-fi and remote controls.
Goldair's prices start at $100, for its compact desk fan, and go up to around $500 for heat-cool tower fan models.
3. Living & Co
Distributed by The Warehouse, Living & Co offers a range of affordable appliances and homewares, including 13 fans, that cover the following categories:
Desk fans: Small fans that are often powered by USB, meaning they can be plugged into a laptop. Living & Co offers an affordable range of desk fans, starting from just $20 for small USB plastic models, to a larger plug-in, metal fan for $49.
Floor fans: Offer stronger cooling across a wider area. Prices from $30 for a 30cm box fan, to $99 for Living & Co's most expensive tower fan.
Pedestal fans: Feature adjustable stands, prices from $19-$39. Living & Co's most expensive model comes with a remote control.
Tower fans: Living & Co's tower fans boast features including: bladeless technology, timers, remote controls and temperature displays. Prices range from $59-$129.
4. De'Longhi
De'Longhi is known for its well-designed, quality home appliances. Its range of fans encompasses three quiet pedestal fans and three tower fans, which cost between $100-$200.
All models feature remote controls, while De'Longhi's most expensive tower fan comes with a dust filter, for cleaner air.
Choosing the right fan for you
Fan needs vary between consumers, depending on the size of the space that needs cooling and design preferences. But whether you're after a gentle breeze at your desk, or a whisper-quiet fan for your bedroom, one thing is paramount: performance.
In our survey, almost a third of respondents (32%) rate their fan purchases on how effectively they cool.
It's also interesting to see that Functions & Features are important for a quarter (25%) of our respondents, which is a reflection of how many modern fans offer a range of cooling and air-purifying functions, available at the touch of a remote-control button.
Here's the full rundown of what consumers in our survey say are the main things they consider when rating their fan picks:
- Performance: 32%
- Functions & Features: 25%
- Ease of Use: 18%
- Value for Money: 18%
- Design: 7%
