Best Dryer

About Canstar's Most Satisfied Customers Dryers Award

Canstar's Most Satisfied Customers Dryers Award reveals the clothes dryer brand that delivers the best consumer satisfaction to its customers.

We ask Kiwi clothes dryer owners to rate their satisfaction with their choice of dryer brand by Overall Satisfaction, as well as important criteria such as Design, Performance, Quietness and Value for Money.

Numbers crunched by Canstar's researchers:

• 452 Customers Surveyed
• 12 Brands Assessed
• 5 Brands Shortlisted
• 1 Award Winner

Read our methodology

The best clothes dryer brands in NZ

The brands rated are listed below in order of best overall satisfaction.

1. LG

This year's Dryer Award winner, LG, tops our table with a near perfect set of 5-Star ratings. Not only is LG the only dryer brand to earn a 5-Star rating for Overall Satisfaction, its tally of five top ratings is more than the number achieved by the other brands on our awards table combined.

LG is a multinational electronics company that is based in South Korea. It produces a wide range of electronic goods and home appliances. In New Zealand, it retails six heat-pump dryers.

The range encompasses black and white dryers from 8kg to 10kg models. LG’s top-of-the-range dryers boast features that include:

• Super-efficient 9 Star energy ratings
• Allergy care cycles
• Sensor drying to prevent over drying
• Smart control via the LG ThinQ app

2. Samsung

Samsung's range of heat-pump dryers comprises five models, four 9kg models and one 10kg model, in white and black colours. All models are super efficient, boasting either 9- or 10-star energy ratings. Other features include: nine-sensor AI dry, automatic door open and smart connectivity.

3. Bosch

German appliance manufacturer Bosch is synonymous with quality and design, and many of its models are made in Germany. It has a range of five heat-pump dryers, across three Series: 4, 6 and 8. There are four 8kg dryers and one 9kg model.

All Bosch dryers feature auto-dry sensing, while more expensive models boast no-lint auto-cleaning and smart connectivity. Energy ratings vary between models, from 7 up to an impressive 10 stars, for the Series 8 8kg dryer.

4. Fisher & Paykel

Fisher & Paykel is a brand synonymous with appliances in NZ, and it sells an impressive range of dryers:

Heat-pump dryers: 14 models: 8-10kg | 13-25 settings | 7- to 10-star energy ratings

Vented dryers: 3 models: 5-7kg | 4-10 settings | 2-star energy ratings

Condensing dryer: 1 model: 8kg | 13 settings | 2-star energy rating

More expensive models feature steam freshen, to quickly dewrinkle and deodorise your clothes, and smart connectivity.

5. Haier

Haier was founded in China in 1984 and is the owner of Fisher & Paykel. Here in NZ, the brand is often considered a cheaper alternative to Fisher & Paykel products, delivering great design and features at an affordable price.

It sells a range of dryers similar to those offered by Fisher & Paykel:

Heat-pump dryers: 8 models: 8-10kg | 12-20 settings | 7- to 8-star energy ratings

Vented dryers: 3 models: 4-7kg | 7-15 settings | 2-star energy ratings

More expensive models feature steam freshen, to quickly dewrinkle and deodorise your clothes, and smart connectivity.

Choosing the right clothes dryer for you

When choosing a clothes dryer, energy efficiency is a big consideration for many consumers. Indeed, 38% of respondents in our survey say that their choice of dryer was heavily influenced by its energy-saving rating: heat-pump models score between 8 and 10 stars for energy efficiency, while conventional, cheaper models only around 2 stars.

However, when it comes satisfaction with their choice of dryer, what influences consumers the most?

Despite the various settings offered by more expensive models, clothes dryers pretty much all perform the same task and should produce the same outcome: dry clothes. So it's unsurprising that Performance & Reliability is the biggest consideration for the consumers in our survey. And Ease of Use is also an important factor, cited by 30% of respondents.

And it's interesting to note that Value for Money is less of concern, which indicates that the consumers in our survey are generally happy with the price points of the dryers they've purchased.

Here's the full rundown of what the clothes dryer consumers in our survey say are the main things they consider when rating their purchases.

• Performance & Reliability: 37%
• Ease of Use: 30%
• Value for Money: 17%
• Quietness: 9%
• Design: 7%

Clothes dryer buying guide

If you're in the market for a new clothes dryer, apart from the best appliance brand, what do you need to consider before making your purchase. Canstar walks you through what to consider when buying a new clothes dryer.

Dryer capacity

The first step when buying a clothes dryer is working out the size you need. Do you have a large family, and how much clothing do you need to dry on a regular basis? Most dryers have a capacity of between 4-10kg, however, if you've got no clue about your needs, consider these two tips:

• A rough rule of thumb is that the capacity of your dryer should be double that of your washing machine. While you don't need to aim for exactly double, your dryer needs to be quite a bit larger than your washing machine.
• When a dryer states its capacity in kilograms, that refers to the weight of the clothes once dry. Not while they're damp, straight out of the washing machine.

Also, consider the following:

• 1 to 2 people: <5kg
• 3 to 4 people: 5-7kg
• 4-plus people: >7kg

The type of dryer

Once you've settled on the size of dryer you require, you need to consider the type of machine you want to buy:

Vented dryer

Vented dryers are the simplest form of dryer. They heat air, pass it into the drum, and then vent it, often outside via a hose. Vented dryer capacity ranges from 3kg to 9kg. Prices start from as little as $500.

Pros:

• Generally cheaper to buy
• Dries clothes quickly
• Can be cheaper to run than a condenser dryer
• Can be wall mounted

Cons:

• Because they expel moist air, excess moisture can lead to damp and/or mould on walls and around the dryer
• Needs to be near a window/external wall for the hose to expel moist air outside
• Can be expensive to run
• Requires an open and well-ventilated space, so not ideal for use in an apartment, etc, that has a laundry closet

Condenser dryers

Condenser clothes dryers recycle hot air by extracting the water vapour from it. The dry air is then sent back through the clothes in the dryer, while the water is either collected in a tank or expelled into the drain via a hose.

While this method of dealing with moist air means no humidity in your laundry room, it doesn't do anything for the heat itself, meaning your laundry will be just as warm as if you were using a vented dryer.

Condenser clothes dryers cost from around $650 upwards.

Pros:

• As excess moisture is not vented, condenser dryers can be placed just about anywhere, although their water tanks need to be emptied, if not plumbed in
• Typically comes with more settings and features than a vented dryer

Cons:

• Generally more expensive to purchase than a vented dryer
• Too heavy to be wall-mounted, but can be stacked on a front-loading washing machine
• Can cost more to run, and dries clothes more slowly than a vented dryer

Heat-pump dryers

A heat-pump dryer is a type of condenser dryer, which recycles heat in the process of extracting moisture. This means you get great drying results while consuming up to 50% less electricity than other dryer types. Prices start from around $1000.

Pros:

• Extremely energy efficient
• Heat-pump dryers don't vent heated air or water vapour, so no heat or humidity for your laundry room
• Uses lower temperatures and therefore gentler on clothes

Cons:

• Higher purchase price
• Slower to dry clothes than vented or condenser dryers

Dryer energy-efficiency

When choosing a dryer, energy efficiency is an important consideration, one that can save you a considerable amount of money over the lifetime of your appliance.

As we mention above, a third of respondents in our survey say that their choice of dryer was heavily influenced by its energy-saving rating.

Finding an energy-efficient dryer is simple. Just check its Energy Rating Label. The more stars, the more energy-efficient the dryer.

The label also shows an estimated kWh usage per year, which if you know how much you're paying for power, can help you work out the dollar cost of using the dryer.

Keep in mind that cheap and basic appliances tend to be less energy-efficient. So to lower your running costs, you'll likely have to raise your upfront costs. However, as a dryer is one of the costlier appliances to run, choosing an energy-efficient model is a wise investment.

How much electricity does a clothes dryer use?

There is a big difference in the amount of electricity dryers use. A 2-star model can burn through close to 7kWh per load, while a 10-star model uses around 2kWh.

This means there's a big difference in their running costs. The following calculations show running costs according to current government energy ratings, which assume one cotton load per week.

To do the calculations below we've used an average power price of 35.67c p/kWh.

As you can see, if you buy a cheap 2-Star energy rated dryer, instead of a more efficient one, you'll be paying a lot more to use it, especially if you're running it more than once per week.

Over 10 years on the above numbers, a 2-star 8kg dryer will cost $892 more to run than a larger 9kg 10-star dryer.

Tips to get your dryer running more efficiently include:

• Avoid leaving it on standby, turn it off at the wall
• Avoid drying loads of laundry that are too small or too large. Too small and it's wasteful; too large and clothes won't ventilate and dry efficiently, as the warm air needs to be able to move through the clothes
• Use dryer balls to speed up dry time. Dryer balls absorb moisture while also tumbling through the dryer, separating clothes and improving the ventilation through the washing
• Switch loads while the dryer is still warm
• Dry heavyweight items separately. The dryer will continue to run until the heaviest items are dry, meaning any small items included will dry longer than necessary
• Use features, such as a cool-down cycle, which finishes drying with the remaining heated air left in the dryer

Other dryer features to consider

• Cycles – some dryers come with a couple of cycles, while others have dozens of cycles and settings for various load types
• Drum design – some dryers come with special drums design to be gentler on clothes
• Sensor – does the dryer run only on a timer, or can it switch itself off once it detects clothes are dry?
• Smart capabilities – allow you to control your dryer from your smartphone and access convenient features, like auto start and stop, or cycles that you can download to your dryer for difficult clothing items
• Temperature controls – to give you precise control over how you dry
• Noise – if your laundry room is separate from your living areas, noise probably won't be a big deal. However, it could be if your dryer is in the laundry closet of a small apartment

Which fabrics are safe to put in a dryer?

Always read and abide by your garment's care label. And if an item is particularly precious or expensive, maybe just use a clothes horse. However, here's a guide to which fabrics are safe to use in a dryer.

Acrylic

Usually safe, but should be done on a low heat, as if it's too high the clothes can permanently wrinkle.

Cotton

100% cotton clothes may shrink if put in a dryer, although most cotton blends should be able to survive the drying cycle shrink-free. But always use a low heat, and it pays to check a garment's label to see if it has been pre-shrunk.

Denim

Denim fabrics can be put into a dryer. But for optimal care, take them out just before the end of the cycle and leave them finish air drying, as they'll keep their shape for longer. Use a low-heat and delicate cycle if using a tumble dryer, as well as low heat if you have crinkles to iron out.

Linen

Most linen options, such as towels and sheets, are dryer safe. Although tumble drying may impact the lifespan of the linen. Use a low temperature, and be mindful that linen can be prone to wrinkling.

Linen clothing, however, is a different story. Many garment manufacturers recommend linen clothing to be professionally dry cleaned or air-dried, to avoid shrinkage and creasing.

Microfibre

Microfibre-made clothes and covers should be fine, as long as the dryer is set to a low temperature, as microfibre dries quickly in comparison to other materials. It's also recommended to dry with other microfibre products to prevent lint from building up.

Nylon

Most nylon clothes should be dryer safe. But, as nylon dries quickly, it's recommended that nylon is put through a low-temperature cycle. Also grab the clothes out of the machine as soon as possible, as they can be damaged if left in the dryer too long. Nylon also builds up static cling, so be sure to dry with a dryer sheet to avoid getting zapped.

Polyester

Polyester is quick-drying, so you may not even need to use a clothes dryer. But, for peace of mind, you won't ruin your clothes if you do use a machine. Using a low-temperature cycle will also avoid any possible damage or shrinkage. Again, beware the static!

Spandex

As spandex is often mixed with other fabrics, you'll have to check your clothes' tags before you throw them in the dryer, as some spandex clothing may be fine to dry, while others are best hung out to dry. Generally, the more spandex your clothes contain, the more possible dryer damage.

Which fabrics shouldn't go in a clothes dryer?

• Cashmere
• Wool
• Lace
• Silk
• Leather & suede
• Rayon