Banking Satisfaction

Prior to this award, the Co-operative Bank received the Most Satisfied Customers Award on three separate occasions – in 2016, 2014 and 2011. The Co-operative Bank, originally set up as the Public Service Investment Society in 1928, became a registered New Zealand bank in 2011 and now has approximately 161, 000 customers nationwide. It offers a variety of products, including credit cards, loans, everyday accounts, savings accounts and insurance. Banks provide these services, and more, which sees them play a vital part in New Zealanders’ everyday financial needs. Every individual has different financial requirements, so it’s important you find a bank suited to your needs.

In this year’s satisfaction ratings, the Co-operative Bank is the only bank to be rated 5-stars for customer service, digital banking, problem resolution, product range, interest rates and overall satisfaction. Canstar’s Most Satisfied Customers Award winner is calculated from the results of a national survey. Canstar asked New Zealanders to rate their bank on a number of factors, including customer service, digital banking and problems resolution.

From home loans to savings accounts, New Zealand banks offer a range of products and services, as well as financial advice. In fact, Canstar’s survey reveals 27% of respondents see their bank as a place to get good financial advice. In this year’s satisfaction ratings, seven banks qualified for Canstar’s Most Satisfied Customers Award – The Co-operative Bank, ANZ, ASB, BNZ, Kiwibank, TSB and Westpac. While there may not be as many options as overseas, choosing a bank can still be difficult. It pays to focus on what is important to you and choose a bank that succeeds in these areas. Customer service and digital banking were the biggest drivers in the Co-operative Bank taking out this year’s Most Satisfied Customers Award. So, if these are imperative factors to you, then the Co-operative bank could be an option for you!