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Outstanding Value Travel Insurance Awards
Canstar’s full travel insurance Star Ratings break down the best insurance providers and products across the following destinations:
Southern Cross Travel Insurance is rated No.1 for customer satisfaction
For this year’s Most Satisfied Customers Travel Insurance Award, we asked 1412 Kiwis who had purchased travel insurance in the previous 12 months to rate their insurers.
The insurance customers in our survey were asked to rate their satisfaction with their travel insurance providers from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied, across the following categories:
Of the nine travel insurance providers rated in our survey (see below), Southern Cross was the standout brand. Across the six award categories, it earned five top 5-Star ratings, plus a great 4-Star rating for cost, and was the only provider to achieve a 5-Star rating for Overall Satsifaction.
Southern Cross Travel Insurance is also the winner of multiple Outstanding Value Travel Insurance Awards, across International Travel, Cruise Travel and Seniors Insurance.
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– Read moreProducts from the following travel insurance providers were rated for Canstar’s 2024 Travel Insurance Star Ratings:
To qualify for our Most Satisfied Customers Award, a travel insurance brand must receive at least 30 responses in our consumer research, so not all brands available in the market are compared in our survey. The brands rated in our latest award survey are listed below in order of best overall satisfaction:
The travel insurance customers in our survey rate their satisfaction with their travel insurance providers from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction is rated by respondents on the following criteria:
The winner is the travel insurance provider that receives the highest Overall Satisfaction rating once all the scores from the Overall Satisfaction criteria are combined and averaged.
The outcomes reported in our ratings are measured via accredited research panels managed by PureProfile.
Travel insurance is financial cover for emergencies, accidents or loss that might occur to you or your belongings while you are travelling either domestically or internationally.
The New Zealand government website SafeTravel recommends travel insurance for anyone taking a trip away from home, especially overseas.
If you don’t have travel insurance and you lose your luggage, have an accident, medical emergency, or legal incident, you could face huge bills.
Cancelled flights and hotel accommodation can leave you out of pocket by thousands of dollars, but medical expenses can be even worse. A health emergency overseas can end up costing hundreds of thousands of dollars.
However, if you have travel insurance, you can travel confidently knowing you can get financial help in an emergency.
In addition to organising travel insurance, before you leave:
There are two types of travel insurance cover policies.
Domestic travel insurance policies usually cover you for events such as:
Domestic travel insurance usually doesn’t cover you for:
International travel insurance policies usually cover you for events such as:
International travel insurance usually doesn’t cover you for:
NB: No travel insurance policy will cover you for every single thing that might go wrong while you’re away, so it’s important to read your policy’s terms and conditions carefully to discover the full extent of your cover.