The Co-operative Bank Rated No.1 by Kiwis for Banking

Congratulations to The Co-operative Bank! The homegrown bank has done it again, winning our Most Satisfied Customers | Banking Award for the fifth time in seven years.

The bank’s latest win brings its tally of recent Canstar awards to four:

• Most Satisfied Customers | Banking Award
• Bank of the Year First Home Buyers Award
• Outstanding Value Car Loan Award
• Outstanding Value Personal Loan Award

This year for our Most Satisfied Customers | Banking Award, we canvassed the opinions of a cross-section of 4244 Kiwis with bank accounts. To decide which bank offers the best level of customer satisfaction, we asked them to rate their banks’ performances across a range of categories:

And out of the seven banks in our survey – ANZ, ASB, BNZ, Kiwibank, The Co-operative Bank, TSB Bank and Westpac, there was one clear winner: The Co-operative Bank.

The Co-operative Bank: Winner Most Satisfied Customers | Banking Award 2025

In our award ratings, The Co-operative Bank earns a clean sweep of eight perfect 5-Star ratings across all the categories listed above. It’s worth noting that only one other bank in our award ratings achieves 5-Star ratings, the TSB Bank, which has two.

The Co-operative Bank’s 5-Star ratings sit across all its regular banking products:

Everyday Accounts

• Electronic Account: unlimited electronic transactions, a $5 monthly fee, and exemptions for other charges for minimum balances.
• Current Account: no monthly fee, transfers between Co-operative accounts are free, other fees capped at $10/month.
• Smile on Call Account: similar fee structure as Current Account, but with interest earned on balances over $4000.

Savings Accounts

• Step Saver: bonus interest rates to encourage savings.
• Prize Draw Saver: Every $100 of your average daily account balance each month gives you one entry into a draw to win $40,000.
• Online Account: Basic savings account with single interest rate.

Click here for more on The Co-operative Bank's award win!

About the author of this page

Bruce Pitchers is Canstar NZ’s Content Manager. An experienced finance reporter, he has three decades’ experience as a journalist and has worked for major media companies in Australia, the UK and NZ, including ACP, Are Media, Bauer Media Group, Fairfax, Pacific Magazines, News Corp and TVNZ. As a freelancer, he has worked for The Australian Financial Review, the NZ Financial Markets Authority and major banks and investment companies on both sides of the Tasman.
In his role at Canstar, he has been a regular commentator in the NZ media, including on the Driven, Stuff and One Roof websites, the NZ Herald, Radio NZ, and Newstalk ZB.
Away from Canstar, Bruce creates puzzles for magazines and newspapers, including Woman’s Day and New Idea. He is also the co-author of the murder-mystery puzzle book 5 Minute Murder.