ANZ: Canstar’s Merchant Services Award Winner

In today’s increasingly cashless society, small businesses are totally reliant on their digital merchant services. Should their sales terminals go down, so too does business and profits.

This is why it’s essential for banks to deliver their small business customers totally reliable merchant services that deliver 100% satisfaction.

But which bank offers the best merchant service products to its customers? As part of our mission to inform business consumers of the best NZ has to offer, each year Canstar talks to hundreds of Kiwi small business owners to rate their satisfaction with their banking providers.

For this year’s Most Satisfied Customers Award, we canvassed the opinions of 136 NZ small business owners who rely on their merchant service facilities, across a range of categories, to measure and track their satisfaction.

To decide which merchant service provider offers the best level of customer satisfaction, each was rated across the following categories:

Congratulations to ANZ, the winner of Canstar’s Most Satisfied Customers Small Business Merchant Services Award for the second consecutive year.

ANZ is the clear winner in our awards survey, earning top ratings from its customers: 5-Star ratings across all the categories listed above except for Device Functionality and Reliability, for which it earns great 4-Star ratings. 

What Kiwi small businesses want from their merchant services providers

It’s interesting to look back on the results of our merchant services research. Since the introduction of legislation two years ago that set limits on interchange fees, Fees & Charges has fallen down the list of concerns for small business owners when rating their merchant service providers.

From being the top concern in our awards three years ago, Fees & Charges now places joint second, alongside Communication, well behind Customer Service, which is the No.1 concern by nearly a third (29%) of business owners in our survey.

Overall, the main drivers of Merchant Services satisfaction are:

ANZ: Bank of the Year Business Credit Cards Award Winner

This year ANZ is also a repeat winner of Canstar’s Bank of the Year Business Credit Cards Award.

When awarding ANZ our top Business Credit Cards accolade, our expert research team once again commented on the strong performance of ANZ’s cards across our two award profiles: low-rate and rewards credit cards.

Our research team noted that by offering a competitive interest rate of 13.90% on its Visa Business Low Rate Credit Card plus a generous Airpoints earn rate on its Visa Business Airpoints card, ANZ stands out as a very competitive option for a range of business customers in New Zealand.

ANZ offers three business credit cards. Its Bank of the Year Business Credit Cards Award is based on the excellent Star Rating achieved by each: 5 Stars for the ANZ Visa Business Low Rate and ANZ Visa Business Airpoints cards, and 4 Stars for the ANZ Visa Business CashBack card.Cash advance interest rate: 20.95% p.a.

For more on the ANZ's Bank of the Year Business Credit Cards Award win, click here!

About the author of this page

Bruce Pitchers is Canstar NZ’s Content Manager. An experienced finance reporter, he has three decades’ experience as a journalist and has worked for major media companies in Australia, the UK and NZ, including ACP, Are Media, Bauer Media Group, Fairfax, Pacific Magazines, News Corp and TVNZ. As a freelancer, he has worked for The Australian Financial Review, the NZ Financial Markets Authority and major banks and investment companies on both sides of the Tasman.
In his role at Canstar, he has been a regular commentator in the NZ media, including on the Driven, Stuff and One Roof websites, the NZ Herald, Radio NZ, and Newstalk ZB.
Away from Canstar, Bruce creates puzzles for magazines and newspapers, including Woman’s Day and New Idea. He is also the co-author of the murder-mystery book 5 Minute Murder.