Online Banking Award
As we live an expanding chunk of our lives in the online world, our web interactions have become less of a novelty and more functions-based. This is particularly true of our financial dealings online.Banks are seizing the opportunity to overhaul or improve their websites and the variety of banking you can now do online with the aid of very clever smartphone apps.
We’re seeing a procession of advances in this area. Simple things like the ability to check your balance quickly without the need to log in or completing ID requirements online make a world of difference to time-poor customers. There’s no doubt that the banks have risen to the demand of this now very different way of interacting with customers.
For the third year, CANSTAR has measured what the banks are doing in the online space. Our extensive research exercise determines the level of online banking functionality and ease of use that New Zealand financial institutions have to offer. Our categories consist of functionalities for online banking through desktop and smartphones or mobiles, and, of course, the overarching virtual umbrella that is the banks’ websites.
We hope you enjoy the ride.