It’s impossible to put a value on family pets, and the loyalty, love and affection they bring to a home… until you have to visit a vet. Then the cost of pet ownership comes into sharp focus. All private healthcare is expensive, and the cost of keeping a furry family member fit and health is no exception, which is why many Kiwis choose to take out pet insurance.
If your pet is injured in an accident, or becomes ill, the peace of mind pet insurance can provide means you don’t have to worry about your pet missing out on the essential treatments they require.
Indeed, in Canstar’s latest consumer research for its Most Satisfied Customers | Pet Insurance Award, three quarters of respondents say they value pet insurance for the peace of mind that it delivers.
And when it comes to which pet insurance provider delivers the best levels of customer satisfaction, the results are just as clear: Kiwi pet owners rate AA Pet Insurance as the best pet insurer for delivering all-round customer satisfaction.
Each year, as part of Canstar’s mission to help consumers make the right financial decisions, we talk to 1000s of everyday New Zealanders with pet insurance policies and ask them to rate their choice of provider.
For this year’s Most Satisfied Customers | Pet Insurance Award, we spoke to 457 Kiwis and asked them rate their providers’ performance across the following categories:
- Overall Satisfaction
- Comprehensiveness of Cover
- Customer Service
- Value for Money
And coming out on top, with an impeccable set of ratings from its many contented customers is AA Pet Insurance. The pet insurance provider achieves top 5-Star ratings across all six categories, placing it well ahead of its competitors in the pet insurance space.
What does AA Pet Insurance offer?
AA Pet Insurance is clearly the nation’s choice when it comes to customer service and value for money, but what pet insurance products does it offer?
AA Pet Insurance offers two plans:
- Dog Insurance
- Cat Insurance
Both plans are customisable, allowing you to cater them to your needs:
- Covers 80% of eligible vet bills up to your selected annual benefit limit: $5000, $10,000 or $15,000
- Choose from $0, $100, $250, or $500 excess options. The higher the excess, the lower your premium will be
- Option to add Paw Care, which covers routine costs like check-ups and vaccinations
What’s covered by AA Pet Insurance for dogs?
The policy covers your dog for injuries such as:
- Swallowed objects
- Blistered paws from walking on hot surfaces
- Skin conditions
- Poisoning – don’t forget that common things like choccies can be harmful!
- Cruciate ligament injury
- Car accidents
It also covers times when your dog gets sick and needs comprehensive tests or surgery. If this happens, AA can help you with costs for hospitalisation, surgery, lab and diagnostic tests, and even cancer treatment.
Do note that certain events, such as dental illness or consultation fees have sub-limits. This means that irrespective of your chosen annual limit, AA will only cover certain events up to a specified sub-limit.
What’s covered by AA Pet Insurance for cats?
AA Cat Insurance includes cover for injuries such as:
- Swallowed objects
- Poisoning – don’t forget that common things like raw fish can be harmful!
- Allergic reactions to insect bites
- Car accidents
- Lacerations, be it from cat fights or stepping on a piece of glass
- Injuries from being stuck in a fence
It also covers times when your cat gets sick and needs comprehensive tests or surgery. If this happens, AA can help you with costs for hospitalisation, surgery, lab and diagnostic tests, and even cancer treatment.
So if you’ve a furry family member that deserves the best in vet care, have you considered taking out the best in pet insurance? For more on AA Pet Insurance’s win and our full award ratings, click on the button below.
About the author of this page
This report was written by Canstar Content Producer, Caitlin Bingham. Caitlin is an experienced writer whose passion for creativity led her to study communication and journalism. She began her career freelancing as a content writer, before joining the Canstar team.