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Bank of the Year | Online Banking

BNZ wins Canstar award

Online Banking

When was the last time you went to a bricks-and-mortar bank for your everyday banking needs? According to Canstar’s 2021 research into Kiwis’ banking habits, just 6% of us still bank at a high street branch. While 4% use phone banking, the overwhelming majority of us use online banking: 51% prefer mobile apps, while 38% use desktop computers.

But while online services have become an integral part of the banking and financial landscape, not all apps and banking websites are created equally. Different banks offer widely different services online, and levels of user-friendliness can vary.

That’s why each year, Canstar’s expert research team compares online platforms across New Zealand and awards the best provider our award for Bank of the Year | Online Banking.

To decide on the winner of the award, our research team uses a sophisticated methodology that recognises institutions that offer quality online services, and rates new features that enhance the consumer experience.

This year our research team looked at 200 different online features, across the following institutions: ANZ, ASB, BNZ, The Co-operative Bank, Heartland, HSBC, Kiwibank, SBS, TSB and Westpac.

The main categories covered, included:

  • Functionality – from day-to-day banking features, to tools and services
  • User experience – an institution’s ability to provide an intuitive and user-friendly platform
  • Customer satisfaction

To read more on our winner, the BNZ, just click on the button below:

View Online Banking Awards Report