Milford Rated No.1 for Customer Satisfaction by KiwiSavers

Congratulations to Milford, the winner of Canstar’s 2025 Most Satisfied Customers KiwiSaver Award, as rated by thousands of everyday KiwiSaver members.

Are you happy with your KiwiSaver provider? How does its fees stack up against those of the competition, and is it delivering the returns you expect from your fund’s investment profile?

When it comes to crunching the numbers on the returns and fees of individual KiwiSaver providers and funds, Canstar’s free KiwiSaver comparison tool puts all the statistics at your fingertips.

However, if you want to know how everyday Kiwis feel about their providers, you have to dig a little deeper. And this is what Canstar does each year when presenting its Most Satisfied Customers KiwiSaver Award.

To decide which KiwiSaver provider offers the best levels of customer satisfaction, we ask KiwiSaver members to rate their providers’ performance across seven key measures of performance. On the results of our findings we then award the provider that delivers the best overall satisfaction our top award.

For this year’s award, we canvassed the opinions of 3246 New Zealanders with KiwiSaver accounts across 13 different providers. They were asked to rate their satisfaction with their providers’ performance across the following categories:

Topping our award ratings is Milford. In this year’s award research, Milford is the only KiwiSaver provider to earn a top 5-Star rating for Overall Satisfaction. Across all seven ratings categories it earns a total of six perfect 5-Star ratings from its many contented KiwiSaver members, plus one great 4-Star rating.

It’s worth noting that the 12 other KiwiSaver providers in our award ratings only managed a combined total of two 5-Star ratings between them, which places Milford well above its KiwiSaver competitors when it comes to delivering customer satisfaction, great service and market-leading returns.

Milford’s 5-Star Rated Award Categories

• Overall Satisfaction
• Communication
• Customer Service
• Investment Options
• Investment Returns
• Value for Money

Milford’s 4-Star Rated Award Category

• Fees

What KiwiSaver funds does Milford offer?

Milford currently has over $25 billion of funds under management. All funds are actively managed and engage in sustainable investing. It operates six actively managed KiwiSaver funds, each with a different investor profile:

• KiwiSaver Cash Fund
• KiwiSaver Conservative Fund
• KiwiSaver Moderate Fund
• KiwiSaver Balanced Fund
• KiwiSaver Active Growth Fund
• KiwiSaver Aggressive Fund

Through its easy-to-use app and website, Milford provides regular detailed research and insights to inform and promote active participation in investment choices by its KiwiSaver members.

Milford is also the current winner of Canstar’s top KiwiSaver Provider of the Year Award, an accolade it has won for four consecutive years. It’s also an Outstanding Value KiwiSaver Scheme Award winner.

About the author of this page

Bruce Pitchers is Canstar NZ’s Content Manager. An experienced finance reporter, he has three decades’ experience as a journalist and has worked for major media companies in Australia, the UK and NZ, including ACP, Are Media, Bauer Media Group, Fairfax, Pacific Magazines, News Corp and TVNZ. As a freelancer, he has worked for The Australian Financial Review, the NZ Financial Markets Authority and major banks and investment companies on both sides of the Tasman.
In his role at Canstar, he has been a regular commentator in the NZ media, including on the Driven, Stuff and One Roof websites, the NZ Herald, Radio NZ, and Newstalk ZB.
Away from Canstar, Bruce creates puzzles for magazines and newspapers, including Woman’s Day and New Idea. He is also the co-author of the murder-mystery book 5 Minute Murder.