About Canstar's Most Satisfied Customers Wireless Broadband Award
Canstar's Most Satisfied Customers Wireless Broadband Award reveals the wireless broadband provider that delivers the best consumer satisfaction to its customers.
We ask Kiwi broadband customers to rate their satisfaction with their providers by Overall Satisfaction, as well as important criteria such as Customer Service, Network Performance and Value for Money.
Numbers crunched by Canstar's researchers:
- 440 Customers Surveyed
- 10 Providers Assessed
- 5 Providers Shortlisted
- 1 Award Winner
The best wireless broadband provider in NZ
The brands rated are listed below in order of best overall satisfaction.
1. Skinny
Given its great value prepaid phone deals, it's no surprise that Skinny is the only wireless broadband provider in our ratings to earn a top 5-Star rating for Value for Money.
It's a rating that it achieves across a further four ratings categories, including for Overall Satisfaction, and is why Skinny is the winner of Canstar's latest Wireless Broadband Award, for delivering the best service, value and satisfaction to Kiwi wireless consumers.
In addition to its no-frills prepaid mobile plans, Skinny offers a great range of broadband deals across fixed and wireless plans.
Free modem on 12-month contract, plus save $10 per month on broadband plans while you have an active eligible Skinny mobile plan:
Wireless Plans
- 60GB Plan: $45/month
- 300GB Plan: $50/month
- Unlimited Plan: $55/month
Average download speeds: 65Mbps.
2. Spark
Spark offers a similar range of wireless plans as Skinny, but also has a high-speed 5G plan. It's worth noting that across all plans a modem cost an extra $199, available via interest-free payments, plus $15 delivery.
Wireless Plans
- Basic Wireless: 50GB – $50/month
- Lite Wireless: 150GB – $60/month
- Everyday Wireless: Unlimited – $65/month
- Max Wireless (5G): Unlimited – $80/month
Wireless Plans with Benefits*
- Everyday Wireless Plus: Unlimited – $73/month
- Max Wireless Plus (5G): Unlimited – $88/month
*Benefits include Netflix Standard ($25.99/month) and McAfee Security Standard ($4.95/month).
Average download speeds: 4G: 64/18Mbps | 5G: 332/49Mbps
3. 2degrees
2degrees has three wireless broadband plans:
Wireless Plans
- 4G: 100GB – $50/month
- 4G: Unlimited – $65/month
- 5G: Unlimited – $70/month
Terms 12-month only, includes free modem ($15 shipping fee). $10/month discount across all plans if you have an eligible 2degrees pay monthly phone plan. Power discounts also available.
4. One NZ
One NZ has three wireless broadband plans:
4G Wireless
- $50/month: 300GB
- $65/month: Unlimited
5G Wireless
- $65/month: Unlimited
All plans on 12-month terms with modem included ($15 shipping fee).
Note: All prices correct as of 04/09/2025 and don't include special offers. For further details, visit individual providers' websites.
Choosing the best wireless broadband provider
Value for Money is usually a top consideration for all consumers in Canstar's awards, so it's surprising to see it rated third on our list of top concerns for wireless broadband customers.
The No.1 factor when rating their choice of wireless provider for those in our survey is Customer Service (27%), which beats Network Performance (21%).
And our research reveals that perception plays an important role in how people rate their service. For although Skinny and Spark use the same wireless network, Spark earns a 5-Star ratings for Network Performance, while Skinny's customers rate their provider 4 Stars.
Overall, here's what the consumers in our survey say are their most important considerations when rating their wireless broadband providers:
- Customer Service: 27%
- Network Performance: 21%
- Value for Money: 20%
- Clarity of Contract: 12%
- Flexibility of Contract: 10%
- Bill Clarity: 9%
