About Canstar's Most Satisfied Customers Fibre Broadband Award
Canstar's Most Satisfied Customers Fibre Broadband Award reveals the fibre broadband provider that delivers the best consumer satisfaction to its customers.
We ask Kiwi broadband customers to rate their satisfaction with their providers by Overall Satisfaction, as well as important criteria such as Customer Service, Network Performance and Value for Money.
Numbers crunched by Canstar's researchers:
- 2576 Customers Surveyed
- 11 Providers Assessed
- 8 Providers Shortlisted
- 1 Award Winner
The best fibre broadband provider in NZ
The brands rated are listed below in order of best overall satisfaction.
1. Now
This year marks five award wins out of six for Now, which once again dominates our Fibre Broadband Award earning top praise from its customers. It's the only broadband provider to earn a 5-Star rating for Overall Satisfaction, a result it replicates across another four award categories, including Customer Service.
Overall, Now collects more top ratings than the other seven broadband providers on our table combined.
Now has come a long way since its establishment nearly 20 years ago, as a rural provider in Hawke’s Bay. Since then, it's grown into a nationwide company with offices in Napier and Christchurch. Now offers a range of broadband solutions for business and personal customers.
Now's Fibre Plans:
- 125GB: $89/m – 300/100Mbps
- Unlimited: $99/m – 300/100Mbps
- Ultra Unlimited: $109/m – 900/500Mbps
Extra costs apply for a modem.
Plans come with access to the great Now Assist app that provides clear prompts to help fix common internet problems. It also links through to Now's support team, should you need one-on-one assistance with your home broadband.
2. Nova Energy
Nova Energy offers broadband, electricity, gas and mobile services. It has three broadband plans and generous discounts for bundling utilities.
Nova's Fibre Plans:
- $80/m – 100/20Mbps
- $100/m – 500/100Mbps
- $115/m – 900/500Mbps
3. Skinny
In addition to its no-frills prepaid mobile plans, Skinny offers a great range of broadband deals across fixed and wireless. Free modem on 12-month contract, plus save $10 per month on broadband plans while you have an active eligible Skinny mobile plan.
Unlimited Fibre Plans:
- $85/m – 500/300Mbps
- $100/m – 900/500Mbps
4. Slingshot
Slingshot is part of the 2degrees group. It offers a range of wireless and fibre plans, plus savings for bundling broadband and power.
Fibre Plans
- 150GB: $86/m – 500/100Mbps
- Unlimited: $100/m – 500/100Mbps
- Unlimited Gigantic: $115/m – 900/500Mbps
Contract terms 12- or 24-month. BYO modem, or $5/m ($15 delivery fee) on fibre plans.
5. Sky Broadband
Sky Broadband is available for both Sky TV subscribers and non-subscribers. There are three unlimited fibre plans to choose from, available on 12-month contracts.
- Fibre Starter: Subscriber: $60/m | Non-subscriber: $65/m – 50/10Mbps
- Fibre Everyday: Subscriber: $90/m | Non-subscriber: $100/m – 300/100Mbps
- Fibre Pro: Subscriber: $100/m | Non-subscriber: $120/m – 900/500Mbps
However, keep in mind the additional Sky TV subscription costs when weighing up the bundle price. Sky Starter (the base Sky TV package) is $25.99 per month.
On top of these prices, if you're a Sky TV subscriber there is the possibility of other costs, such as additional channel packages, and added Sky Box box functionality.
6. Spark
Spark offers a range of fixed and wireless unlimited broadband plans. Although it's worth noting that a modem is an extra $150, or you can BYO on fibre plans:
Standard Fibre Plans
- Lite Fibre 120GB: $65/m – 100/20Mbps
- Everyday Fibre Unlimited: $91/m – 100/20Mbps
- Essential Fibre Unlimited: $101/m – 500/100Mbps
- Max Fibre Unlimited: $116/m – 900/500Mbps
Fibre Plans with Benefits*
- Essential Fibre Unlimited: $113/m – 500/100Mbps
- Max Fibre Unlimited: $128/m – 900/500Mbps
*Benefits include Netflix Standard ($25.99/m) and McAfee Security Standard ($4.95/m).
7. 2degrees
2degrees has no-frills fibre and wireless broadband plans to meet all budgets and internet usage needs.
Unlimited Fibre
- Fibre Starter: $65/m – 100/20Mbps
- Unlimited: $99/m – 500/100Mbps
- Ultimate Unlimited: $114/m – 900/500Mbps
Connection fee of $99 on open-term plan. Router rental $5/m + $15 shipping fee, or BYO.
Hyperfibre
- Hyperfibre 2: $149/m – 2000/2000Mbps
- Hyperfibre 4: $179/m – 4000/4000Mbps
Includes free modem on 12-month contract ($15 shipping fee).
$10/m discount across all plans if you have an eligible 2degrees pay monthly phone plan. Power discounts also available.
8. One NZ
One NZ offers a range of fibre, VDSL and wireless broadband plans:
Unlimited Fibre
- Fibre Starter: $65/m – 100/20Mbps
- Fibre Everyday: $96/m – 500/100Mbps
- Fibre Max: $111/m – 900/500Mbps
SuperWifi modem rental $5/m on 12-month contract plus $14.95 delivery fee, or BYO with no fixed term.
Note: All prices correct as of 04/09/2025 and don't include special offers. For further details, visit individual providers' websites.
Other fibre broadband providers not rated by Canstar
Not all fibre broadband providers in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are more fibre broadband providers to check out before making a decision.
- Bigpipe
- Zeronet
Bigpipe
Bigpipe broadband is a no-frills broadband provider that is owned by Spark NZ. It was one of the first broadband providers to offer UFB with no data caps. It offers two fibre plans:
Fibre
- $89/m – 500/100Mbps
- $119/m – 900s/500Mbps
BYO modems only. $49 connection fee on open-term plans.
Zeronet
Zeronet is a smaller, independent Kiwi telco company. It offers fibre and hyperfibre plans:
Unlimited Fibre Plans 12-Months fixed term
- $67/m – 100/20Mbps
- $99/m – 500/100Mbps
- $115/m - 900/500Mbps
Unlimited Fibre Plans no fixed term
- $75/m – 100/20Mbps
- $110/m – 500/100Mbps
- $125/m - 900/500Mbps
Hyperfibre Plans 12-Months fixed term
- $135/m – 2000/2000Mbps
- $165/m - 4000/4000Mbps
Hyperfibre Plans no fixed term
- $145/m – 2000/2000Mbps
- $175/m - 4000/4000Mbps
One-off connection fee of $35 applies. Router fees apply: $60 repayable bond and $15 delivery fee.
Choosing the best fibre broadband provider
Value for Money is always a top consideration for all consumers in Canstar's awards, so it's no surprise to see it rated as a No.1 concern for fibre broadband customers – on a par with Network Performance.
And it's interesting to see that Customer Service is less important. Just 18% say it's the most important factor when considering their satisfaction with their broadband providers.
Overall, here's what the consumers in our survey say are their most important considerations when rating their broadband providers:
- Value for Money: 29%
- Network Performance: 29%
- Customer Service: 18%
- Bill Clarity: 11%
- Clarity of Contract: 8%
- Flexibility of Contract: 5%
