About Canstar's Most Satisfied Customers Self-storage Award
Canstar's Most Satisfied Customers Self-storage Award reveals the storage provider that delivers the best consumer satisfaction to its customers.
We ask Kiwi households to rate their satisfaction with their choice of self-storage providers by Overall Satisfaction, as well as important criteria such as Customer Service, Quality of Storage and Value for Money.
Numbers crunched by Canstar's researchers:
- 533 Customers Surveyed
- 12 Brands Assessed
- 4 Brands Shortlisted
- 1 Award Winner
The best self-storage providers in NZ
The brands rated are listed below in order of best overall satisfaction.
1. Kennards
Kennards has won three of Canstar's past four Self-Storage Awards. And this year's win comes on the back of a perfect set of ratings from very happy Kennards customers.
Across all our award categories, from Customer Service, Quality of Storage and Value for Money, Kennards earns top 5-Star ratings. This is a fantastic achievement and clearly indicates that Kennards is New Zealand's best self-storage provider.
Kennards operates 24 self-storage facilities across the North Island, from Auckland to Wellington - these include 13 National Mini Storage sites, which were acquired by Kennards last year.
Kennards offers:
- Personal and business services
- Boat and vehicle storage
- Range of sizes, from lockers to single-vehicle garages and mini warehouses
- Most facilities offer 24/7 access
- High levels of security
- Three wine storage facilities: two in Auckland and one in Wellington
2. National Mini Storage
National Mini Storage operates at 13 locations across Auckland. National Mini Storage was founded in Auckland in 1973. Last year, the family owned business was bought out by Australian self-storage giant Kennards.
National Mini Storage offers:
- Personal and business services
- Boat and vehicle storage
- Range of sizes, from lockers to single-vehicle garages and mini warehouses
- Most facilities offer 24/7 access
- High levels of security
3. Storage King
Storage King has 20 locations across the North Island, from Auckland to Rotorua. It also has four storage facilities in the South Island: two in Christchurch and one each in Dunedin and Wanaka.
Storage King offers:
- Personal and business services
- Boat and vehicle storage
- Range of sizes
- Variable access hours
- High levels of security
4. National Storage
National Storage has 40 locations across the North Island, from Auckland to Dunedin.
National Storage offers:
- Personal and business services
- Boat and vehicle storage
- Range of sizes
- Variable access hours
- High levels of security
- Wine storage facility in Wellington
Other self-storage providers
Not all self-storage providers in the market qualify for our ratings (based on minimum survey sample size), but that doesn't mean they're not worth considering. Here are more popular storage firms to check out before making a decision:
- All Secure Safe Storage
- Safeguard Storage
All Secure Safe Storage
All Secure Safe Storage has 16 locations across NZ, from Mangōnui to Dunedin.
All Secure Safe Storage offers:
- Personal and business services
- Vehicle storage
- Range of sizes
- Access from 7am-10pm, seven days per week
- High levels of security
Safeguard Storage
Safeguard Storage has 25 locations across NZ, from Auckland to Lower Hutt.
Safeguard Storage offers:
- Personal and business services
- Boat and vehicle storage
- Three storage unit sizes: small, medium, large
- Convenient access times
- High levels of security
Choosing the self-storage provider for you
Storing your possessions in self-storage takes expert knowledge to achieve the best results. You need to know how much space you need, and once you've rented your storage unit it's reassuring to know there's always somebody on hand at the facility to answer your questions and provide help when required.
Therefore it's no surprise that Customer Service is the most important factor for Kiwis when rating their self-storage providers. Cited by 27% of those in our research, it rates more highly than Value for Money 25%.
That Safety & Security are only the biggest concern for 7% of respondents reflects the high levels of security on offer from most modern storage facilities.
Overall, here's what the consumers in our survey say are their most important considerations when rating their self-storage providers:
- Customer Service: 27%
- Value for Money: 25%
- Convenient Location: 15%
- Quality of Storage: 14%
- Accessibility: 11%
- Safety & Security: 7%