When was the last time you went to a bricks-and-mortar bank for your everyday banking needs?
According to Canstar’s latest research, 99% of bank customers do most of their banking digitally. However, even our digital banking habits are changing.
Four years ago, around half of Kiwis (49%) used mobile banking apps, while 42% accessed accounts through bank websites. The figures now stand at: 75% mobile apps and 24% bank websites.
Smartphones have transformed the way we manage our day-to-day finances. But not all banking apps meet the potential of the technology. Banks offer widely different digital services, and levels of user-friendliness vary.
That’s why, annually, Canstar’s expert research team compares digital platforms across New Zealand and awards the best provider our award for Bank of the Year Digital Banking.
To decide on the winner of the award, our research team uses a sophisticated methodology that recognises institutions that offer quality digital services – across mobile phone apps and websites – and rates new features that enhance the consumer experience.
Our team also undertakes a user-experience study. This year we engaged 4244 bank customers, and asked them to rate their user experience of their bank’s digital platforms.
This year our research team looked at the different online features offered by these institutions: ANZ, BNZ, Kiwibank, SBS, The Co-operative Bank, TSB, Westpac and our award winner ASB.
The main categories covered:
To read more about ASB’s award win, click on the button below:
