TSB Wins Canstar’s Most Satisfied Customers | Credit Cards Award 2023

The TSB’s credit cards are rated No.1 by Kiwis for delivering great value and all-round customer satisfaction.

Congratulations to TSB, the winner of Canstar’s award for Most Satisfied Customers | Credit Cards.

Kiwi credit card users are a canny bunch, and are using them to their financial advantage. According to Canstar’s latest research, over half of us (55%) pay off our credit card bills in full each month, and around a third (29%) are using them to successfully mange cashflow. Indeed, just 21% of those in our survey said they worry about their credit card debt.

While rewards credit cards are a popular choice, held by 42% of survey respondents, regular credit cards, such as those offering low rates and fees and balance transfer deals, are the preferred choice. But out of all the different cards on the market, which do NZ consumers think are the best?

To complement the Canstar research team’s annual deep dive into the best cards on the market – which crunches the numbers on pricing and features – we also ask thousands of everyday Kiwis to rate their credit card providers.

The responses we receive form the basis of our prestigious Most Satisfied Customers | Credit Card Award, which this year has been won by TSB.

For this year’s award, we talked to 2672 cards users and asked about their satisfaction levels with their card providers across the following categories:

  • Overall Satisfaction
  • Communication
  • Customer Service
  • Fees & Charges

  • Interest Rate
  • Online Banking/Mobile Apps
  • Security
  • Value for Money

And the results of our research revealed one clear winner: TSB. While the bank earned top ratings across the board, its customers reserved their highest praise for its credit card products in the all-important categories of Value for Money, Customer Service and Overall Satisfaction.

The TSB’s Most Satisfied Customers Award follows on from its Bank of the Year | Credit Cards Award win earlier this year.

The back-to-back accolades are a terrific achievement. Earning top rankings from both Canstar’s expert financial research team, and Kiwi consumers, cements TSB’s position as the market leader in credit card products.

For our 2023 Credit Card Award and Star Ratings click here

TSB’s Award Winning Credit Cards

TSB issues two cards that together deliver the lowest interest rates in the market plus some of the best rewards.

The TSB’s low-rate card is nearly 3% cheaper than the next most competitive product. And for a $90 annual fee, its Platinum Mastercard earns $1 cashback for every $70 spent, with no cap on the amount of cashback you can earn.

TSB Low Rate Mastercard


  • Mobile phone protection (T&Cs apply)
  • Up to 55 days interest free

Fees and charges:

  • $20 annual fee
  • Additional card: $5 p.a.
  • Purchase & cash advance interest rate: 9.95% pa

TSB Platinum Mastercard


  • $1 cashback for every $70 spent on eligible purchases
  • Mobile phone protection (T&Cs apply)
  • Domestic & overseas travel insurance (Exclusions, T&Cs apply)
  • Up to 55 days interest free

Fees and charges:

  • $90 annual fee
  • Additional card: $5 p.a.
  • Purchase interest rate: 20.95% p.a.
  • Cash advance interest rate: 22.95% p.a.

Check out our 2023 Most Satisfied Customers | Credit Cards Award here!

Compare credit cards with Canstar

If you’re looking for a new credit card, then let Canstar be your guide. Perhaps you want one with a low interest rate, or low fees, or want to swap your rewards card from points to cash. Our free credit card comparison tool compares all the major cards in the market and awards the best our prestigious Star Ratings. For more information on credit cards and to compare further, just click on the big button below.

Compare credit cards with Canstar!

About the author of this page

This report was written by Canstar’s Editor, Bruce Pitchers. Bruce has three decades’ experience as a journalist and has worked for major media companies in the UK and Australasia, including ACP, Bauer Media Group, Fairfax, Pacific Magazines, News Corp and TVNZ. Prior to Canstar, he worked as a freelancer, including for The Australian Financial Review, the NZ Financial Markets Authority, and for real estate companies on both sides of the Tasman.

Enjoy reading this article?

Sign up to receive more news like this straight to your inbox.

By subscribing you agree to the Canstar Privacy Policy

Share this article