TSB is once again the winner of our Most Satisfied Customers Banking Award.
The award marks a great 2026 hat-trick for the homegrown financial institution, coming hot on the heels of TSB also taking home our prestigious awards for:
Unlike our Most Satisfied Customers Banking Award, which is based on feedback from thousands of banking customers, TSB's two Bank of the Year Awards are based on our research team's in-depth analysis of the best everyday banking and credit card products available in New Zealand.
Most Satisfied Customers Banking Award
This year for our Most Satisfied Customers Banking Award, we canvassed the opinions of a cross-section of 4010 Kiwis with bank accounts. To decide which bank offers the best level of customer satisfaction, we asked them to rate their banks' performances across a range of categories:
- Ability to Meet Banking Needs
- Communication
- Customer Service
- Digital Banking
- Fees & Charges
- Interest Rates
- Value for Money
And out of the seven banks in our survey – ANZ, ASB, BNZ, Kiwibank, The Co-operative Bank, TSB and Westpac, there was one clear winner: TSB.
TSB's award-winning bank accounts
In our award ratings, TSB earned great customer reviews across all of the ratings categories listed above, including perfect scores for: Ability to Meet Banking Needs, Communication, Digital Banking and, importantly, Customer Service – which was the biggest driver of satisfaction for the banking customers in our survey.
TSB's 5-Star ratings sit across all its regular banking products:
Connect Plus
A no-fuss everyday account. Features include:
- $0 monthly management fees
- Access to your money through EFTPOS, ATMs or online & mobile banking
- Use of NZ bank-owned ATMs for free
WebSaver
An everyday account that pays interest on your fund balance. Features include:
- $0 monthly management fees
- Access to your money through EFTPOS, ATMs or online & mobile banking
- Earn interest on all balances
- Use of NZ bank-owned ATMs for free
