About Canstar's Most Satisfied Customers Monthly Mobile Award
Canstar's Most Satisfied Customers Monthly Mobile Award reveals the mobile phone provider that delivers the best consumer satisfaction to its customers.
We ask Kiwi mobile users with monthly plans to rate their satisfaction with their providers by Overall Satisfaction, as well as important criteria such as Customer Service, Network Coverage and Value for Money.
Numbers crunched by Canstar's researchers:
- 2301 Customers Surveyed
- 11 Providers Assessed
- 6 Providers Shortlisted
- 1 Award Winner
The best monthly mobile provider in NZ
The brands rated are listed below in order of best overall satisfaction.
Prices correct 06/07/2026.
1. Contact
Contact takes home our Monthly Mobile Award in part due to the great value offered by its phone plans. For it's notable that in our awards ratings, Contact is the only mobile provider to earn a five-star rating for Value for Money.
Contact's cheapest plan has roll-over data, while the rest come with capped max-speed unlimited data. The two most expensive plans allow you to add additional group members for significant discounts:
- $16Plan: 2GB carryover data, 200 carryover mins to OZ, unlimited texts to NZ/OZ
- $35 Plan: Endless data (speeds reduce after 5GB) & unlimited calls & texts to NZ/OZ
- $45 Plan: Endless data (speeds reduce after 20GB) & texts to NZ/OZ*
- $60Plan: Endless data (speeds reduce after 75GB) & texts to NZ/OZ*
* Add up to four group members on the same plan for $25/m each.
2. Nova
Nova is another energy company that has branched out into telco products. It has four endless data monthly plans, and offers discounts if you bundle with its other services.
All plans allow you to add up to five people on a group plan for $39/m each:
- $39 Plan: Endless data (speeds reduce after 5GB) & unlimited calls & texts to NZ/OZ
- $49 Plan: Endless data (speeds reduce after 10GB) data & unlimited calls & texts to NZ/OZ
- $59 Plan: Endless data (speeds reduce after 20GB) data & unlimited calls & texts to NZ/OZ
- $69 Plan: Endless data (speeds reduce after 40GB) & unlimited calls & texts to NZ/OZ
All plans offer hotspotting, fee voicemail, and are 5G ready.
3. Spark
Spark offers six endless data plans:
Endless data plans:
- $43 Plan: Endless data (speeds reduce after 3GB) & unlimited calls & texts to NZ/OZ + 10% Spotify Premium discount
- $50 Plan: Endless data (speeds reduce after 6GB) & unlimited calls & texts to NZ/OZ + 10% Spotify Premium discount
- $65 Plan: Endless data (speeds reduce after 75GB) & unlimited calls & texts to NZ/OZ + 10% Spotify Premium discount and free Spotify data
- $75 Plan: Endless data (speeds reduce after 150GB) & unlimited calls & texts to NZ/OZ + $7 Spotify Premium discount and free Spotify data + similar group plan for $40/m
- $90 Plan: Endless data (no max speed cap) & unlimited calls & texts to NZ/OZ + international talk and texts + free Spotify Premium ($20.99/m) + similar group plan for $45/m
- $95 Plan: Endless data (no max speed cap) & unlimited calls & texts to NZ/OZ + international talk and texts + free Netflix Standard ($25.99/m) + similar group plan for $45/m
Each plan offers:
- Hotspotting and voicemail
- Free data for Spotify music
- 10% Spotify Premium discount (except on : $75+ plans)
- Add $20 Kids Plan (except on: $43 plan)
Kids $20 plan:
Spark also offers a dedicated plans for kids, up to 17.5 years of age:
- Features: 100 minutes & 100 texts to NZ – 2GB data, half of which is allocated by parents.
- Extras: Hotspotting, save 10% on Spotify Premium
4. Mercury
Mercury has two rollover monthly plans, plus three that offer endless data, with max-speed caps:
Rollover data monthly plans:
- $19 Plan: 1.25GB rollover data & 250 mins & unlimited texts to NZ/OZ
- $29 Plan: 2.5GB rollover data & 350 mins & unlimited texts to NZ/OZ
Endless data monthly plans:
- $39 Plan: Endless data (speeds reduce after 5GB) & unlimited calls & texts to NZ/OZ
- $59 Plan: Endless data (speeds reduce after 50GB) data & unlimited calls & texts to NZ/OZ
- $79 Plan: Endless data (speeds reduce after 150GB) data & unlimited calls & texts to NZ/OZ
5. 2degrees
2degrees offers four monthly plans that have carryover data, plus one endless data plan.
Carryover data plans come with a great perk: a free hour of data each day to use at a time that suits your data needs. Four allow you to add up to five extra people at discounted rates to form a group plan:
- $35 Plan: 3GB data & unlimited calls & texts to NZ/OZ
- $45 Plan: 6GB data & unlimited calls & texts to NZ/OZ
- $55 Plan: 15GB data & unlimited calls & texts to NZ/OZ
- $65 Plan: 80GB data & unlimited calls & texts to NZ/OZ
- $80 Plan: Endless data (no max speed cap) & unlimited calls & texts to NZ/OZ
Group deals: add up to 5 group plans for others on either the same plan or one of a higher value:
- $45 Plan – Group members for $25/m
- $55 Plan – Group members for $30/m
- $65 Plan – Group members for $35/m
- $80 Plan – Group members for $40/m
6. One NZ
One NZ keeps it simple, with four mobile plans, two of which are eligible to be teamed up with companion plans for a considerable discount:
- $40 Plan: 3GB data & unlimited calls & texts to NZ/OZ
- $50 Plan: Endless data (speeds reduce after 6GB) & unlimited calls & texts to NZ/OZ
- $73 Plan: Endless data (speeds reduce after 50GB) & unlimited calls & texts to NZ/OZ + 250 mins & 50 texts to 20 international destinations + group plan from $37/m
- $88 Plan: Endless data (no max speed cap) & unlimited calls & texts to NZ/OZ + 250 mins & 50 texts to 20 international destinations + group plan from $42/m
All plans offer hotspotting, fee voicemail, One NZ rewards and are 5G ready. They also offer One NZ's satellite text facility.
Choosing the best monthly mobile plan provider
Across all of our consumer award surveys, Value for Money is always cited as a stand-out factor driving satisfaction, closely followed by Customer Service.
And this is reflected by the feedback we received from our monthly mobile customers, with Value for Money cited as most important by 29%, and Customer Service by just under a quarter (22%).
Here's the full rundown of what the Kiwis in our survey say are the main things they consider when rating their monthly mobile providers:
- Value for Money: 29%
- Customer Service: 22%
- Network Coverage: 17%
- Plan Management: 12%
- Sign-up & Activation: 12%
- Billing Transparency: 8%
