About Canstar's Most Satisfied Customers Meal Kit Delivery Award
Canstar's Most Satisfied Customers Meal Kit Delivery Award reveals the meal kit brand that provides the best consumer satisfaction to its customers.
We ask Kiwi meal kit subscribers to rate their satisfaction with their choice of meal kit brand by Overall Satisfaction, as well as important criteria including Customer Service, Freshness, Taste, Variety of Meals and Value for Money.
Numbers crunched by Canstar's researchers:
- 637 Customers Surveyed
- 4 Brands Assessed
- 3 Brands Shortlisted
- 1 Award Winner
The best meal kit delivery brands in NZ
The brands rated are listed below in order of best overall satisfaction.
1. My Food Bag
My Food Bag is New Zealand's original, home-grown meal kit delivery service. And as the winner of Canstar's award for the second year running, it's clearly also the nation's favourite meal kit brand.
In this year's award ratings, My Food Bag sits at the top of our table with a perfect set of 5-Star ratings from consumers across all categories. Noticeably it's the only meal kit brand in this year's award survey to earn any 5-Star ratings.
My Food Bag is the highest profile food kit delivery brand in the market, thanks to its co-founder, celebrity chef Nadia Lim.
My Food Bag offers recipe options including: kid-friendly, healthy choices, high-protein, veggie & vegan, gluten free and quick 15-min prep. There is also a gourmet option for an additional $3.99 per plate.
Average My Food Bag costs*
- 2 People: 3 Nights: $20.17 per plate – 5 Nights: $17.70 per plate
- 4 People: 3 Nights: $13.75 per plate – 5 Nights: $11.50 per plate
- 6 People: 3 Nights: $12.39 per plate – 5 Nights: $10 per plate
Cook times vary depending on your choices, from around 15 minutes to an hour, and recipes include:
- Crispy pork belly
- Korean-style crispy chicken
- Miso butter chicken fettuccine
- Pan-fried snapper
- Texan BBQ chicken taco
All My Food Bag recipes use free-range produce, and 98% of ingredients are sourced from NZ.
2. Bargain Box
Bargain Box is a great value option from My Food Bag. Delivering affordable, great-quality meals, Bargain Box is perfect for budget-conscious families that still want to enjoy the ease and convenience of a meal kit delivery service.
Bargain Box features varied weekly menus, and offers a range of sizes to suit all families. Boxes can be customised to feed between two and six people, covering three to five evening meals. And the more meals you order, the cheaper the price per plate becomes. Meal kits include veggie, quick and easy, and healthy choices options.
Average Bargain Box costs*
- 2 People: 3 Nights: $14.83 per plate – 5 Nights: $12.40 per plate
- 4 People: 3 Nights: $10.33 per plate – 5 Nights: $8.10 per plate
- 6 People: 3 Nights: $8.61 per plate – 5 Nights: $6.95 per plate
Many Bargain Box dishes cook in around 30 minutes, and recipes include:
- Cheesy chicken parmy
- Chipotle pork burrito bowl
- Japanese-style beef patties
- Pulled-beef massaman curry
- Southern fried chicken
All Bargain Box recipes use free-range produce, and 98% of ingredients are sourced from NZ.
3. Hello Fresh
A global brand, Hello Fresh offers different meal plan sizes to suit two, four or six people, from three to five meals weekly.
It offers over 30 recipes each week, across categories that include kid friendly, low calorie, quick prep, protein rich and vegetarian.
Average Hello Fresh costs*
- 2 People: 3 Nights: $15 per plate – 5 Nights: $13.80 per plate
- 4 People: 3 Nights: $11.67 per plate – 5 Nights: $10.15 per plate
- 6 People: 3 Nights: $11.28 per plate – 5 Nights: $9.50 per plate
Meals typically cook in around 30-40 minutes, and recipes include:
- Cheesy Mexican beef enchiladas
- Chicken and courgette risoni
- Honey-thyme halloumi, chicken and roast pumpkin toss
- Prosciutto-wrapped chicken
- Sesame-crusted salmon and rainbow slaw
*NB: All costs correct at time of writing (03/06/2026) and do not include special offers or discounts. For more information, please refer to individual websites.
Other meal kit brands
Not all meal kit brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here is another meal kit brand to check out before making your final decision.
Woop!
Woop!'s point of difference is that the ingredients for its dishes are preprepared. For example, vegetables are diced and chopped and sometimes even par-cooked. Because of this extra preparation, Woop!'s prices tend to be higher than its competitors'.
Woop! currently offers five menu selections:
- Foodie: internationally inspired dishes ($315 – 4 people/4 dishes)
- Classic: family and kid friendly recipes ($255 – 4 people/4 dishes)
- Balance: healthy recipes averaging 550Kcal ($320 – 4 people/4 dishes)
- Vegetarian ($265 – 4 people/4 dishes)
- Gluten-free ($265 – 4 people/3 dishes)
Meal kits come in options to feed between 1-4 people with 3-5 dishes per week.
Choosing the right meal kit for you
Food and mealtimes are a focus of family life. But planning menus, hitting the shops and then cooking food can be stressful, especially if you're having to cater for a large, busy clan.
That's why many people rely on meal kits to relieve the pressure of planning and preparing evening meals. Of the 637 Kiwis in our award survey, well over half (66%) said that they use meal kits primarily for the convenience of having a lot of the hard work around dinnertimes done for them.
This is reflected in our consumer feedback and the fact that the most important factor for those using meal kits is not Value for Money, Taste or Freshness, but Customer Service! If there's a problem with your meal kit delivery, you need it sorted, pronto, or people are going to get hangry!
However, there is a cost to convenience, which is why when rating their meal kit choices, Value for Money is the biggest factor for just under a quarter of meal kit buyers (21%).
It's worth noting that over the past two years, meal kit prices across our featured brands have increased only slightly, around 2%, so they continue to offer good value for time-poor families.
Here's the full rundown of what the consumers in our survey rate as the most important factors when it comes to their Overall Satisfaction levels with their meal kit choices:
- Customer Service: 28%
- Value for Money: 21%
- Taste of the Food: 20%
- Freshness of Food: 14%
- Variety of Meals: 9%
- Flexibility: 8%