AA Health Insurance: NZ’s Best Health Insurance Provider

As winner of Canstar’s 2021 award for Most Satisfied Customers | Health Insurance, AA Health Insurance proves that it’s NZ’s best health insurance provider.

When you think of the AA, you automatically think of cars, and how the AA is there to help keep your wheels running smoothly. But AA Health Insurance can ensure you keep in tip-top physical condition, too. For as winner of Canstar’s 2021 award for Most Satisfied Customers | Health Insurance, AA Health Insurance proves that it’s NZ’s best health insurance provider.

Around a third of Kiwis have some form of life insurance. And Canstar’s latest research shows that half of us appreciate the peace of mind that a health insurance policy provides. If you or a loved one suddenly requires urgent tests or treatments, it’s reassuring to know that quality and affordable health cover is there to make an anxious time less fraught with worry.

But which to choose? There are many different providers, and a huge range of different policy options. That’s where Canstar’s annual Health Insurance Award comes in.

To help discover NZ’s best health insurance provider, each year Canstar canvasses the opinions of Kiwis with health insurance, across a range of categories, to measure and track their satisfaction.

This year we asked 1029 people how their health insurer rated across the following categories:

  • Overall Satisfaction
  • Communication
  • Comprehensiveness of Cover
  • Cost

  • Customer Service
  • Ease of Claim
  • Value for Money

And their responses revealed AA Health Insurance as the winner by a healthy margin. The high-profile brand is the only insurance provider in this year’s ratings to earn our top, 5-Star rating for Overall Satisfaction, an achievement backed by a near clean sweep of top marks across the board. In total, it has 5-Star ratings in six out of seven categories.

AA Health Insurance: a customer-centric strategy

“Health concerns are paramount at present, and New Zealanders are understandably concerned about cover and if they can afford it,” says Jose George, NZ General Manager, Canstar.

“AA’s sweep of 5-Star ratings in key satisfaction drivers, such as cost and value, shows they are meeting these customer needs. AA is clearly ahead of the market in this regard, and it should be very proud of its award.”

Mark Savage, General Manager of Channel Strategy & Delivery, AA Health Insurance, says AA is delighted to receive the recognition from its customers.

“In what can only be described as a challenging year, it’s great to see our customer-centric strategy resonating so positively. Building trust and offering the right support for our customers is our top priority and receiving this award is the cherry on the top.”

AA’s Got Your Health Covered

AA Health Insurance offers three clear and concise policies:


For day-to-day medical expenses, covering: dental, physiotherapy, GP consultations, glasses and contact lenses.

Private Hospital

This covers diagnostics, surgeries and treatment in private hospitals, including: cancer treatments; hospital diagnostics and specialist consultations; non-surgical hospitalisation; parent accommodation; post-hospital home nursing, physiotherapy and therapeutic care; pre-existing cover for newborns; specialist skin lesion surgery; ambulance transfer, etc.

Private Hospital & Specialist

For specialist consultations, as well as diagnostics, surgeries and private hospital treatments. Covers everything in Private Hospital cover, plus: CT, MRI and PET scans; diagnostic investigations; follow-up investigation for cancer; GP minor surgery; intravitreal eye injections; obstetrics (for risk factors); specialist consultations, etc.

Plus if you’re already an AA Member there’s a 5% discount on new health policies.

So if you value your family’s health, and are looking for a health insurer that offers great value, you need not look any further than AA Health Insurance, the winner of Canstar’s 2021 award for Most Satisfied Customers | Health Insurance.

For more on AA Health Insurance’s win and our full award ratings, click on the button below.

Compare Health Insurance Providers with Canstar

Or to visit the AA Health Insurance website, click here.

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