Car Insurer of the Year Award

2025 Insurer of the Year Award
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Car Insurance

Awarding State its second consecutive Car Insurer of the Year Award, our research team noted the insurance provider's competitive prices, its great comprehensive policy features and strong customer satisfaction score.

Across five of the six driver profiles assessed for our award, State earned top 5-Star Outstanding Value ratings.

State's generous comprehensive policy inclusions cover new-car replacement, accidental damage to windscreens and window glass, kids' car seats and towing.

Outstanding Value Car Insurance Awards

Our awards reveal the insurance providers that deliver the best levels of cover and value across their car policies. Winners are listed alphabetically:

2025 Outstanding Value Award
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Car Insurance

AA Insurance retained its Outstanding Value Award in 2025 due to a great set of ratings across all six driver profiles in our research:

AA's Outstanding Value Ratings:

  • Under-25 Female Driver – 4 Stars
  • Under-25 Male Driver – 4 Stars
  • 25-29 Driver – 5 Stars
  • 30-49 Driver – 5 Stars
  • 50+ Driver – 4 Stars
  • Family with Young Driver – 4 Stars
2025 Outstanding Value Award
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Car Insurance

AMI received a great set of top 5-Star ratings across all six driver profiles in our research:

AMI's Outstanding Value Ratings:

  • Under-25 Female Driver – 5 Stars
  • Under-25 Male Driver – 5 Stars
  • 25-29 Driver – 5 Stars
  • 30-49 Driver – 5 Stars
  • 50+ Driver – 5 Stars
  • Family with Young Driver – 4 Stars
2025 Outstanding Value Award
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Car Insurance

FMG received top 5-Star ratings across five out of six of the driver profiles in our research:

FMG's Outstanding Value Ratings:

  • Under 25-Female Driver – 4 Stars
  • Under 25-Male Driver – 5 Stars
  • 25-29 Driver – 5 Stars
  • 30-49 Driver – 5 Stars
  • 50+ Driver – 5 Stars
  • Family with Young Driver – 5 Stars
2025 Outstanding Value Award
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Car Insurance

State's Car Insurer of the Year Award is based on five 5-Star Outstanding Value ratings across our six driver profiles:

State's Outstanding Value Ratings:

  • Under-25 Female Driver – 5 Stars
  • Under-25 Male Driver – 5 Stars
  • 25-29 Driver – 5 Stars
  • 30-49 Driver – 5 Stars
  • 50+ Driver – 5 Stars
  • Family with Young Driver – 4 Stars

Car Insurance Awards Methodology

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What are Canstar’s Car Insurance Awards?

Canstar's Insurer of the Year Award is based on its Outstanding Value Car Insurance Awards and Star Ratings, which utilise a sophisticated and unique ratings methodology that compares both costs and features across insurance policies.

The Insurer of the Year Award also factors in consumer satisfaction, measured across six key metrics: Communication, Comprehensiveness of Cover, Cost, Customer Service, Ease of Claim and Value for money.

Canstar's Outstanding Value Awards recognise the insurers that provides their customers outstanding levels of cover and value for money.


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Which insurers do we survey for our ratings?

Our award research encompasses 12 insurance providers: AA Insurance, AMI, AMP, ANZ, Assurant, Cove, FMG, MAS, State, Tower, Trade Me Insurance, Westpac.

Policies are assessed across six consumer profiles: Under-25 Female, Under-25 Male, Driver 25-29, Driver 30-49, Driver 50+, Family with Young Driver.

For comparison purposes we select six different car makes and models to represent each profile, two cars being new, two cars being five years old and two being ten years old. For quoting purposes, 30 addresses are used across the country.

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How do we determine the award winners?

Each car insurance product reviewed is awarded points for its comparative pricing and for the array of features attached to the product.

The Insurer of the Year Award is presented to the insurer that provides its customers the strongest combination of performance in the Outstanding Value Car Insurance Awards, as well as customer satisfaction.


Full methodology

Numbers Crunched

12Insurance providers rated
6Driver profiles analysed
5Outstanding Value Award winners
1Car Insurer of the Year Award winner

Most Satisfied Customers Car Insurance Award

Canstar's Most Satisfied Customers Car Insurance Award is based on feedback from Kiwi insurance policy holders.

2025 Most Satisfied Customers Award
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Car Insurance Claims

In addition to its Outstanding Value Award, in 2025, AA also retained its Car Insurance Claims Satisfaction Award, which was based on feedback from 1110 car insurance customers about how they rate their car insurance providers in relation to the claims process.


2025 Most Satisfied Customers Award
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Insurer Provided Roadside Assistance

BNZ's roadside rescue service is the winner of Canstar's Insurer Provided Roadside Assistance Award 2025.

For our award, 791 Kiwi drivers with roadside assistance through their insurers were asked to rate their providers across the following categories: Overall Satisfaction, Cost, Comprehensiveness of Cover, Communication, Customer Service, Roadside Response Speed and Value for Money.

Across all categories, BNZ earned top 5-Star ratings.

2025 Most Satisfied Customers Award
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Car Insurance

MAS scored its Most Satisfied Customers Car Insurance Award win on the back of a great set of rating across our award categories: four 5-Star ratings, for Overall Satisfaction, Customer Service, Communication and Comprehensiveness of Cover, plus great 4-Star ratings for Cost and Value for Money.



Most Satisfied Customers Car Insurance Award Methodology

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What is Canstar's Most Satisfied Customers Car Insurance Award?

The Most Satisfied Customers Car Insurance Award recognises the provider that offers the best levels of cover, value and consumer satisfaction to its policy holders. The award is based on consumer feedback from Kiwi drivers across the country.

For this year's award, we asked 3543 Kiwis with car insurance to rate their insurance companies.


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Which insurers did we survey for our ratings?

Our award research encompasses 11 insurance providers: AA Insurance, AMI, AMP, ANZ, ASB, BNZ, Cove, FMG, MAS, NZI, State, Tower, Trade Me Insurance, Vero, Westpac.

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What categories were rated for the award?

Policy holders were asked to rate their insurance providers across the following six categories:

  • Communication
  • Comprehensiveness of Cover
  • Cost
  • Customer Service
  • Ease of Claim
  • Value for money
Full methodology

Numbers Crunched

3543Policy holders surveyed
19Insurance providers assessed
11Insurance providers shortlisted
3Award winners

About Canstar's Car Insurance Awards

Canstar's car insurance awards and expert ratings reveal the insurance companies that offer the best products and services designed to meet the needs of Kiwi insurance customers.

FAQs about Canstar's car insurance awards

As Canstar's Group Manager, Research, Ratings & Product Data, Josh Sale is responsible for the methodology behind Canstar's diverse suite of Star Ratings and Awards and leads the teams that deliver them. With a background in economics and finance and a Master's in data science, Josh has spent the past ten years building ratings that help connect consumers with the right product for them.
Josh is passionate about helping consumers get hands-on with their finances. Josh has been interviewed by media outlets such as the Australian Financial Review, news.com.au and Money Magazine.
You can follow Josh on LinkedIn, and Canstar on X and Facebook.


Bruce Pitchers is Canstar's NZ Editor. An experienced finance reporter, he has three decades’ experience as a journalist and has worked for major media companies in Australia, the UK and NZ, including ACP, Are Media, Bauer Media Group, Fairfax, Pacific Magazines, News Corp and TVNZ. As a freelancer, he has worked for The Australian Financial Review, the NZ Financial Markets Authority and major banks and investment companies on both sides of the Tasman.
In his role at Canstar, he has been a regular commentator in the NZ media, including on the DrivenStuff and One Roof websites, the NZ Herald, Radio NZ, and Newstalk ZB.
Away from Canstar, Bruce creates puzzles for magazines including Woman’s Day and New Idea. He is also the co-author of the murder-mystery puzzle book 5 Minute Murder.


Important Information

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