2025 Most Satisfied Customers Award | Banking
2025 Most Satisfied Customers Banking Award
Canstar’s Customer Satisfaction Awards are based on the level of contentment customers feel toward a particular provider. In this case, how satisfied they are with their choice of bank. For this award, the bank customers are the survey respondents. This award, which is based on customer experiences, complements our Star Ratings and Awards, which are calculated by Canstar’s expert researchers.
Released August, 2025
2025 Most Satisfied Customers Award | Banking
Award Winner
The Co-operative Bank: Most Satisfied Customers Banking Award Winner 2025
Congratulations to The Co-operative Bank. The homegrown bank has done it again, winning Canstar’s Most Satisfied Customers Banking Award for the fifth time in seven years.
The Co-operative Bank: the Best Lender for First Home Buyers
The Co-operative Bank is rated the best mortgage lender for first home buyers, and the winner of Canstar’s Bank of the Year First Home Buyers Award 2025.
About Star Ratings
Canstar's Star Ratings are unique. We evaluate literally thousands of products from hundreds of financial institutions. Our expert researchers analyse every product by comparing price and features to determine what represents value.