NZ Travel Insurance

NZ Travel Insurance is a provider of travel insurance in New Zealand and Australia.

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To compare NZ Travel Insurance policies with other travel insurance providers on Canstar’s database, follow the link below.

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What types of travel insurance does NZ Travel Insurance offer?

NZ Travel Insurance offers international travel insurance only. The company has four different policies:

  • Essentials
  • Premier
  • Frequent Traveller

If you’re unsure as to which kind of travel insurance is most appropriate for you, or would like to better understand the differences between the different types of cover, check out our comprehensive guide on travel insurance.

What does NZ Travel Insurance’s international policy cover?

NZ Travel Insurance’s Essential international travel insurance policy will cover you for the following, up to the specified limits:

  • Medical bills
  • 24/7 worldwide emergency assistance
  • Unexpected journey changes
  • Loss of personal baggage or travel documents
  • Legal liability

The more comprehensive Premier policy adds the following major inclusions:

  • Unlimited overseas medical cover, with limits on emergency dental and hospital expenses
  • Resumption of travel and loss of frequent flyer points
  • Life benefits, including funeral expenses and accidental death or disablement payments
  • Additional personal effects cover
  • Rental vehicle excess
  • Additional legal liability cover

Please note that exclusions may apply as listed in the domestic travel insurance section above. For more details about what is and isn’t covered, check out the Product Disclosure Statement on NZ Travel Insurance’s website.

NZ Travel Insurance FAQs

Yes, NZ Travel Insurance’s Premier policy has unlimited cover for overseas medical expenses, as well as capped cover for emergency dental, incidental hospital expenses and companions; the Essentials policy offers capped medical expenses, with no cover for dental or incidental expenses. As always, various conditions and exclusions will apply. For more information, read the Product Disclosure Statement.

Yes, NZ Travel Insurance will cover you up to a certain amount for replacing or reimbursing luggage and personal effects that are lost, stolen or damaged while travelling. The Essentials policy covers you for personal baggage (total and item limits), specified items, emergency baggage, and travel documents; the Premier policy increases all these limits significantly and adds cover for personal cash.

If you’re not sure what to do when your luggage goes missing, check out our guide on travel mishaps and how to avoid them.

Yes, NZ travel insurance will cover up to a certain amount for lost deposits and cancellation fees for pre-paid travel arrangements due to unforeseen circumstances outside the traveller’s control on a policy. Read the Product Disclosure Statement for more information.

You can purchase a NZ Travel Insurance policy by first comparing your options with Canstar and then generating a quote online.  All you need are your departure dates, destination(s) and the ages of those being covered. You can also choose between a single trip and an annual multi-trip policy – the latter is more expensive but usually better value if you’re doing a lot of international travelling.

If you need help applying, call NZ Travel Insurance’s enquiries line on 0508 782 547 from within New Zealand or email

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The easiest way to lodge a claim with NZ Travel Insurance is online via their claims portal. You can also lodge a claim by calling 0800 606 688 (within New Zealand) or emailing For emergency assistance, check out the Contact page for 24/7 with emergency hotline numbers for NZ or international callers. To make a claim, you’ll need a few things as standard:

  • The details of the main policy holder, including the policy number
  • Your items, events or expenses you wish to claim for
  • All supporting documentation, which NZ Travel Insurance will specify via email; this could include receipts, valuations, police reports, copies of travel documents etc.

Following submission, it’s just a matter of waiting to see if your claim will be paid out – NZ will keep you updated with regards to the turnaround time.

Check out our guide on how to make claiming for travel insurance easier.

NZ Travel Insurance is a specialist travel insurer which is a subsidiary of travel company STA Travel, underwritten by Allianz Insurance. With parent company STA Travel boasting more than 35 years’ experience, NZ Travel Insurance prides itself on providing travel insurance that offers great value to New Zealand travellers. The company aims to keep prices as low as possible for customers by selling the majority of their policies via their website. They also offer travel guides and guides for various overseas destinations.

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NZ Travel Insurance - Premier Single Argentina

Canstar Research
Award: 5 Star Rated Travel Insurance

Written by: Sam Bloom | Last updated: November 19, 2018

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